We're partnering with a state government agency to offer a permanent Customer Advisor (Claims Management) role starting late March. This is a fantastic opportunity to join a reputable organisation with a competitive salary of around $90,000 plus super and the flexibility to work 50/50 from home.

About You

The ideal candidate will have:

• Experience in claims management or roles that involved a combination of administrative tasks and relationship management. Backgrounds in insurance, retail management, banking, lending, property management, or complex customer service will be highly regarded;
• Strong organisational skills to manage multiple cases efficiently and effectively;
• Relationship and rapport-building abilities to work effectively with a range of stakeholders;
• Critical thinking and problem-solving skills to navigate complex situations;
• Ability to interpret legislation and apply it effectively in your role; and
• A proactive, self-driven approach to managing and resolving cases.

Benefits

• Autonomy: Manage your own caseload and drive your own strategies and decisions;
• 50/50 Work from Home: Enjoy a balanced mix of working from home and in the office, offering flexibility in your work-life balance;
• Collaborative and Supportive Team: Work within a team that values collaboration, support, and shared success;
• Flexibility: Balance interacting with people and handling administrative tasks, while benefiting from flexible work arrangements; and
• Training & Growth: 8 weeks of comprehensive training, plus ongoing opportunities for career development.

How to Apply

Please apply following the links on this page.

For more information please email Tessa Upfal at u&u – tessa.upfal@uandu.com - quoting reference number 40478.

At u&u Recruitment Partners, we value diversity, equity and inclusion. We welcome applications from Aboriginal and Torres Strait Islander people, people with diverse cultural and linguistic backgrounds and people with disability.

Should you require reasonable adjustments throughout the recruitment process, we encourage you to make a request via adjustments@uandu.com or phone the above-mentioned u&u consultant to discuss. In response to these requests, we will collaborate closely with you to implement the appropriate adjustments.

Additionally, for a barrier-free and inclusive online experience, you can access u&u’s opportunities using accessibility software Recite Me at https://www.uandu.com/jobs.

Please submit your resume in Word format only.