About the business

We are on the lookout for an IT Customer Support Manager to work within a National Real Estate Franchise Group based in the Lower North Shore of Sydney. This role provides daily support to both their clients (the franchisees) and operations team for enquiries which relate to the company's systems to function at its best.

In this role, the successful candidate will have a passion for helping people, as well as being highly organised, proactive and able to complete day-to-day responsibilities effectively and efficiently.

This role would suit someone who is tech savvy, can manage multiple communication channels and has the ability to think on their feet, adapt and respond efficiently with a problem-solving attitude.

If you always strive to exceed expectations, and have a positive, can-do approach then we want to hear from you.

About the role

• Drive adoption of all Microsoft suite with clients and staff (specifically O365 mail, OneDrive, SharePoint and MS Teams)
• Managing and actioning escalated IT support requests to resolve issues and ensure a steady stream of communication maintaining a high level of customer service
• Microsoft Groups governance & management of email infrastructure with third party suppliers
• Key contact for MSP provider for account management of relationship
• Work with key management on enhancing system functionality and workflows to provide efficiencies for the overall system usage in the network.
• Key contact for corporate staff for IT maintenance of office infrastructure (printers, workspaces, boardrooms, training room)
• Provide technical guidance to team members at corporate head office
• General maintenance of all operative support systems for corporate head office
• Domain & Trademark registration and maintenance with legal team
• Work alongside Website team to onboard new offices and changes with existing clients
• Perform training on our systems for staff, including 1:1, small groups online
• Hardware and software asset management and related coordination for head office

About you:

• General interest in IT
• Excellent communication skills and incredible phone manner
• Customer-centric and a desire to help people
• Positive, reliable with can-do attitude
• Ownership of tasks and the ability to follow procedures
• Flexible, agile and ability to adapt quickly to innovation and technology
• Ability to work as a member of a team
• Proactive and self-motivated

Benefits and perks

• Amazing team culture.
• Strong mentoring.
• Fast paced office environment in Lane Cove Corporate Office.
• Monday to Friday 9am – 5.30pm

Skills and experience

• 3+ years of experience in supporting and best practice use of Microsoft O365 Cloud solutions
• Strong knowledge with O365, OneDrive, SharePoint and MS Teams
• Experience with user security and backup systems
• Support helpdesk or end user in-house experience
• Knowledge of real estate database software (desirable)
• Audio Visual experience (desirable)
• Ticket management eg, Freshdesk (desirable)

To Apply simply click the APPLY button on the side panel. Please use a WORD document.

V REC PROMISE

V REC is committed to creating equal opportunities. Our hope is to aid in developing truly diverse working environments. Our promise is very simple, should you be on the job hunt we will only look at your skill set and what you offer to help you find the right place. We encourage people from all backgrounds applications and enquiries.

#SCR-taylor-shepherd