• Fun, Vibrant & Collaborative team. Hybrid work (50% from home)
• Structured Mentoring, Training and Career Development opportunities
• Deloitte Australia's 2022 Best Managed Companies award

************ Australian Citizens only ************

The company

AC3 is an Australian owned Multi-Cloud Solutions Provider with offices in Sydney, Melbourne, Brisbane and Auckland, servicing over 50% of the NSW Government and 1,200+ customers in Australia & NZ.

We specialise in Cloud & infrastructure, Cyber security and Software & data integration.

• AWS Premier Partner
• Microsoft Gold & Tier 1 CSP partner
• Cisco Gold Partner
• ServiceNow Elite Partner
• Palo Alto Networks Silver Partner
• HPE Platinum Partner

We've been growing extensively over the recent years, won exciting projects and customers and are looking for more awesome tech lovers to join our family!

The Position

As part of our Managed Services practice, you'll join our talented Network & Security Operations Team and bring your expertise to provide network support to both AC3 and our customers and minimise risks.

Responsibilities:

• Manage, maintain and improve the Network services for AC3 and customer systems
• Monitor performance of key components, solutions and services
• Assist with compiling weekly and monthly reports on managed Networks as required
• Ensure that managed Networks meet or exceed operational SLAs
• Provide input into the design and implementation of technical solutions and services
• Strong emphasis on dealing with customers and service management of tickets etc for incidents, requests, problems and change management.

Skills & experience

• Cisco R&S
• Palo Alto
• F5 LTM/GTM
• Cisco ISE
• FortiGate
• SDWAN (a plus)

• Previous experience working as a Network & Security Operations Engineer, with proven L3 troubleshooting skills
• Previous experience working for an MSP/IT Solutions Provider highly desirable
• Strong technical skills across
• Ability to troubleshoot complex issues in diverse network and security
  topologies
• Relevant industry certifications such as CCNP, CCDP, PCNSE, ITIL, etc.

What’s in it for you?

• Exciting time to join an expanding Multi Cloud Solutions Provider with excellent reputation
• Varied engagements, environments and clients (corporate and government)
• Scheduled Investment in certifications & Training.
• Company benefits including discounted lifestyle services such as health insurance, salary packaging, and half-day Fridays once a month!
• True flexibility in the workplace
• Focus on internal promotions
• Equivalent to 5 weeks annual leave
• Convenient Sydney CBD location with state-of-the-art facilities.
• Lots of company social events
• $120-$125,000 + super + bonus + oncall + benefits

Culture

People here have real relationships that go beyond work, and maintaining our awesome culture is a top priority at AC3. We believe it’s important that everyone is heard and treated with respect, whether you have the next big idea or simply a question. We keep it real and live by three AC3 ways:

• Work Wise– As one AC3, we put our combined skills to work to ensure we do more good, for much less. All in service of our customers and each other.
• Work Humble– As a team, we bring our authentic selves to the world of tech. It’s our down-to-earth, humble nature that makes us unique and easy to work with.
• Work Honest– We’re here to do an honest day’s work, individually and as a team. We’re constantly looking for opportunities to take the initiative and implement practical solutions.

We’d love for you to experience the AC3 way for yourself!