About Us

UrbanOps is a dynamic and growing company providing high-quality residential and commercial construction, renovation, and maintenance services across Newcastle, Lake Macquarie, and the Hunter Region. As we expand, we are looking for a highly skilled and motivated Receptionist to be the welcoming face and voice of our business.

About the Role

We are seeking a professional, highly organised, and proactive Receptionist to join our team. The ideal candidate will have excellent communication skills, a strong sense of initiative, and the ability to multitask in a fast-paced environment. This role is critical in ensuring the smooth operation of our office by managing enquiries, scheduling appointments, and supporting our management team.

Key Responsibilities:

• Handle incoming phone calls and enquiries professionally and efficiently.
• Enter and schedule quotations, ensuring accuracy and timeliness.
• Communicate effectively with external stakeholders, including clients, suppliers, and contractors.
• Manage the email inbox, responding promptly and appropriately.
• Maintain filing and archiving systems for easy retrieval of documents.
• Collate staff timesheets and leave requests for payroll processing.
• Assist the Office & Operations Manager with administrative tasks.
• Support the Director and Construction Manager with daily administrative duties.
• Schedule meetings, draft agendas, and take meeting minutes.

Key Skills and Experience:

• Excellent verbal and written communication skills.
• Confident handling incoming enquiries and providing exceptional customer service.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, etc.).
• Strong attention to detail and accuracy in data entry and scheduling.
• Ability to multitask effectively in a busy office environment.
• A proactive approach with a strong sense of initiative.
• Confident phone manner and professional tone in email communication.
• Previous experience in a reception or administrative role is highly regarded.

What We Offer:

• A supportive and friendly work environment.
• Competitive salary based on experience.
• Opportunities for professional growth and development.
• The chance to be part of a growing and reputable company.