Seeking a Senior Network Engineer who carries experience in the management and improvement of network and telecommunications services working for a Managed Service Provider. This role is suited for someone with a combination of technical expertise, leadership skills, and has the ability to manage both technical and business-related tasks in the network/telecom domain.

Core Responsibilities:

• Actively monitor network, telecommunications, and communication systems to identify and resolve any issues promptly.
• Ensure the upkeep and improvement of network services.
• Implement changes to enhance network efficiency and security.
• Lead and manage projects related to network and telecommunications business requirements.
• Provide on-site duties as required.
• Assist helpdesk with third-level network/voice support, prioritising tickets, and resolving complex issues.
• Provide network service metrics reports for internal and external stakeholders.
• Design and implement network solutions to improve or optimise existing infrastructure.
• Install, configure, and support networking equipment like routers, switches, firewalls, and wireless access points (WAPs).
• Train junior helpdesk staff, fostering a supportive learning environment.
• Ensure thorough documentation of all services and changes using platforms like ITGlue.

Essential Skills:

• SD-WAN
• FortiGate
• Cisco
• Essential 8
• Experience in Network Design and Architecture
• Deep understanding of networking principles, telco systems, and voice technologies.
• Proactive in identifying issues and resolving them effectively.
• MUST HAVE MSP Experience

For any questions regarding the role please reach out to [email protected]