Monitoring Centre Operator
SECOM
Posted 27 days ago
Monitoring Centre Operator
SECOM Australia Pty Ltd (ML 404791187) is a wholly owned subsidiary of the SECOM Corporation (Japan) established in 1992 to provide high-level integrated Commercial, Government, and Residential security solutions throughout Australia.
Our extensive security service presence throughout Australia is dedicated to Alarm Monitoring, Protective Services, Patrols and Alarm Responses, and Technical Services through our group companies. We pride ourselves on delivering high-level integrated security solutions throughout Australia.
The Monitoring Centre is operational 24/7 so the successful applicant must be available to work 12-hour shifts during the day, night, and weekends. The location is a 4-minute walk from the train station and other public transport.
You will be required to interpret signals from alarms transmitted to the centre and act appropriately within a defined range of responses determined by the client's needs. In addition to this, you will produce reports, raise service requests/incident reports, and assist in general administration.
To be successful in this role, you will need:
- 1E Monitoring Centre Licence required.
- Monitoring centre experience preferred however not essential.
- Exceptional customer service skills
- Excellent written and verbal communication skills
- Ability to solve problems and negotiate difficult customer interactions.
- Ability to work in a team environment either supervised or unsupervised.
- Strong attention to detail
- An intermediate level of computer skills is essential.
Benefits: You will work alongside an experienced team of operators servicing our customers across Australia. The successful candidate will be provided with a uniform, and a wage in accordance with the Security Industry Award level 4 which is currently $27.88 plus shift penalties for Night span Monday to Friday, Saturday, Sunday, and Public Holidays.
About you:
- Experience working in a Call Centre or Customer Service role.
- Strong Active-listening and verbal communication skills
- High attention to detail and proficiency in problem-solving
- Ability to multitask and manage time effectively.
- Works well in a team environment
- Tech Savvy – Able to pick up new systems.
About SECOM
SECOM Australia is a leading integrated protective and electronic security solutions provider who have a strong security service presence throughout Australia, including one of Australia’s first Certified A1 monitoring and operations centres. We take pride in our ability to deliver completely integrated and non-proprietary security solutions.
SECOM Australia is backed by the SECOM Group of companies who have a total commitment to its Australian and New Zealand operations. Having pioneered the Japanese security industry 50 years ago and always being its largest security company, SECOM has operations in 12 countries and territories outside of Japan.
For over 20 years, SECOM Australia has provided protective security and safety services at local, regional, state and national levels to government and corporate organisations across all major industries.
Source: This is an extract from the company's own website.
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