Woods & Co have partnered with a leader in flooring solutions provider that plays a key role in major projects, from stadiums and airports to hospitals and luxury homes. We're looking for a Customer Service Officer to deliver exceptional customer service, manage escalations, and improve processes. If you thrive on problem-solving, stakeholder engagement, and driving efficiency, this is the perfect opportunity for you!

With strong career growth potential, a dynamic team, and a company that values innovation and sustainability, this role offers an exciting next step in your career.

What’s in it for you?

• $60,000-$65,000 + Super + Bonus (Annual)
• Work for a renowned leader within the building and construction industry
• Hawthorn-east Location | National Leader
• WFH Flexibility | 3 days office - 2 days WFH

What do you do?

• Handle inbound calls regarding product inquiry’s, orders, stock, warranty and trading terms
• Proactively manage order fulfilment to ensure all customer requirements are met
• Reliable communication with external parties regarding credit’s, delivery’s and stock
• Provide a strong insight into product information, services, prices and trading terms to assist customers, consumers and end-users
• Build rapport with existing and potential clients
• Contribute to team meetings, devising plans and review of work schedules
• Recognise and escalate situations as required

What you need?

• Minimum 3 years experience working in high performing/volume customer service teams
• Worked within the construction or building industry (Preferred)
• Experience working within a distribution/logistics environment (Preferred)
• Strong interpersonal skills, resilience, diligence and organised
• Strong technical skills, including Microsoft Office

If you're as excited by this opportunity as we are and to learn more about the position please call Phoebe Ditchburn on 0483 988 071 or email [email protected]

Woods & Co Recruitment is committed to creating a diverse, inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse backgrounds, all members and genders of the LGBTQI community, and people with disability.

Woods & Co Recruitment is committed to creating a positively diverse and inclusive workforce that values all backgrounds and experiences. We do not discriminate and encourage applications (no matter age or status) from Aboriginal and Torres Strait Islander people, people from culturally and/or linguistically diverse backgrounds, all members and genders of the LGBTQI community and people with disability.