Benefits:

• Full time permanent position
• Salary range from $77,000 - $83,000 + Super
• Salary packaging of up to $18,550 per year

About the company:

As the heart of community care, Melville Cares provide a range of aged care services including home support, in​-home respite, transport services, social groups and more. Our vision, is that we at Melville Cares believe senior peoples’ lives should be as fulfilling as at any other stage of life, and is achieved by our commitment to our values. By empowering our clients, building trust and engaging with compassion we walk alongside clients on their unique journey through later life assisting as much, or as little, as they choose.

About the role:

Due to an internal promotion and our Client Services growing, an opportunity now exists for a Team Leader to join our team.

The role of Team Leader reports directly to the People & Culture Manager and is primarily responsible for supervising, leading and managing a team of Community Workers. This is a full-time position and provides leadership and support to our Community Workers, providing clear communication and engagement to effectively manage their day to day activities.

Key Responsibilities:

• Lead and support a team of Community Workers, including Support Workers, Domestic Assistants, Home & Garden Maintenance Workers, and Transport Drivers.
• Provide supervision, coaching, and performance management, including probation and annual reviews.
• Maintain a high standard of service delivery and oversee activities to meet quality standards.
• Ensure compliance with policies, procedures, and Aged Care Quality Standards.
• Address client incidents, feedback, and complaints, ensuring effective resolution.
• Conduct team meetings to foster engagement, communication, and professional development.
• Participate in recruitment, onboarding, and workforce retention initiatives.
• Collaborate with Scheduling and Coordination teams to ensure efficient service delivery.

Essential Criteria:

• Minimum 3 years’ experience in a leadership role.
• Certificate III, or higher, in Individual Support (Ageing) or related qualification.
• Demonstrated ability to manage conflict and facilitate and conduct training.
• Strong written and verbal skills.
• Demonstrated ability to understand and apply policies, guidelines, meet legislative and funding requirements.
• ‘C’ class WA driver’s license.
• Strong Microsoft suite and IT knowledge and experience.
• National Police clearance (less than 3 months old).
• Skills in coaching and mentoring to support growth and development of Community Workers in delivering high quality services to clients, and lead and model courtesy and respect.
• Demonstrate a clear commitment to the Core Values of Melville Cares.

Keen on joining our team?

If you are seeking a new challenge and want to join to small yet dynamic team, we would love to hear from you.

Submit your application online, along with your up-to-date CV.

The shortlisting process will begin shortly. Please note that only short-listed candidates will be contacted.

Please Note: Only applicants with full working rights in Australia will be considered for this position.

Applications close on Friday 28 February 2024. We reserve the right to close the vacancy early if a successful applicant is identified.

Melville Cares values diversity and is an equal opportunity employer. We encourage applicants from diverse cultural and linguistic backgrounds, including Indigenous peoples, LGBTQIA+ individuals, and those with disabilities, to apply