About the role

We are seeking an experienced Enrolments Coordinator to join our growing team at Advance Childcare Management. As the Enrolments Coordinator, you will be responsible for managing the enrolment process for our childcare and early learning centres located in Preston, Victoria. This full-time role is pivotal in ensuring a smooth and efficient enrolment experience for our families.

What you'll be doing

• Manage the end-to-end enrolment process for new families, including processing applications, conducting orientation sessions, and ensuring all required documentation is completed
• Liaise with parents/guardians to understand their childcare needs and match them with the most suitable centre and program
• Maintain accurate and up-to-date records of enrolments, waitlists, and vacancies across all centres
• Collaborate with centre directors and educators to ensure a seamless transition for new children and their families
• Respond to enrolment-related inquiries from prospective and current families in a timely and professional manner
• Assist with the implementation of marketing and promotional strategies to attract new enrolments
• Participate in continuous improvement initiatives to enhance the enrolment experience

What we're looking for

• Minimum 2 years' experience in a similar enrolment or customer service role, preferably within the childcare or education industry
• Strong communication and interpersonal skills, with the ability to build rapport with families
• Excellent organisational and time management skills, with the ability to multitask and prioritise effectively
• Proficient in using customer relationship management (CRM) systems and Microsoft Office suite
• Knowledge of the National Quality Framework and the regulatory requirements for childcare services
• Passion for providing exceptional customer service and a commitment to the wellbeing of children

What we offer

At Advance Childcare Management, we are committed to supporting our employees' growth and development. You'll have access to ongoing training and professional development opportunities, as well as a range of benefits, including:

• Competitive salary and superannuation contributions
• Flexible work arrangements and a family-friendly work environment
• Opportunities for career advancement within our growing organisation
• Supportive and collaborative team culture

About us

Advance Childcare Management is a leading provider of high-quality childcare and early learning services in Victoria. With a strong emphasis on early childhood education, we operate a network of centres that offer exceptional care and learning experiences for children from birth to 12 years old. Our mission is to nurture the growth and development of every child in our care, and we are committed to creating a positive and inclusive environment for our families and our team.

If you're passionate about making a difference in the lives of young children and their families, we'd love to hear from you. Apply now to become our next Enrolments Coordinator!