As the E-Commerce Specialist, you’ll play a critical role in helping to shape and execute the strategy behind our online sales channels, being proficient in Shopify and third-party marketplaces.

You will lead the charge in maximising online sales, enhancing the user experience, and delivering exceptional service to customers.

Success in this role will require technical expertise in managing backend e-commerce platforms, product uploads, and content management.

From managing our Shopify platform to implementing data-driven decisions, this role combines technical expertise, strategic planning, and hands-on execution to deliver a seamless shopping experience and boost revenue growth.

Collaborating across teams like Marketing, Supply Chain, Creative and Customer Experience, you’ll ensure our digital presence is aligned with broader business goals. This is a fast-paced role perfect for someone who thrives in a dynamic environment, with a passion for innovation and continual improvement.

A fantastic opportunity to not only supersede Sales targets but also to achieve a commission above budget.

Primary responsibilities

• Online Merchandising and Inventory management, including regular product uploads and content optimisation for use across various online platforms.
• Overseeing daily site operations and relationships across our e-commerce platforms (Shopify), 3rd-party marketplaces and integration partners.
• Identifying opportunities for site improvements in line with industry best practice and managing forward agenda with development team.
• Ensuring alignment of online activities with retail stores.
• Reporting on performance including traffic source, sales and trend data - tracking conversion rates, analytics and making improvements to the website.
• Collect and analyse customer service care statistics and development of customer service success metrics.
• Work closely with relevant stakeholders to ensure all projects are launched successfully.
• Implement and manage new site features, troubleshoot technical issues, and oversee integrations to ensure seamless functionality and an excellent user experience.
• Maintain accurate and engaging website content, including product descriptions, imagery, pricing, and inventory updates.
• Utilise strong Excel skills to analyse site performance, manage data, and improve inventory and pricing strategies.
• Stay ahead of global e-commerce trends, integrating innovations into our digital strategy.
• Work with Marketing and Management to plan and execute fresh marketing content and campaigns across digital landscape

Experience, Skills and Knowledge

• Minimum 2 years of relevant experience in e-commerce, ideally in the retail or fashion sector.
• In-depth knowledge of the Shopify E-commerce and marketplace landscape, staying current with industry trends and best practices.
• Microsoft Excel to involve data management, analysis, budgeting, performing calculations, creating reports, or organizing information.
• Excellent project management and organisational skill with proven ability to prioritise tasks to meet deadlines and short timeframes.
• Ability to work collaboratively in a cross functional team environment.
• Strong technical ability to learn and understand new systems and processes and to use them effectively.
• Creative thinker with a passion for innovation and continuous improvement.
• Expertise in product uploads, content management, and backend e-commerce operations.

- Ability to work in Australia

The ideal candidate

- Is results-oriented

- Has a strong interest in fashion

- Is able to work in a team and independently

- Is capable of handling a high pressure environment at times

- Enjoys building and growing website and brands online to achieve their maximum commercial potential.