Company Description

“Hospitality is a work of Heart” at Novotel Devonport. Everything we do, we do to help our guests and our people feel welcome and valued to give them the best experience possible.

As an Assistant Manager, reporting to the Front Office Manager, you will lead the team across all areas of the Front Office, whilst supporting and coordinating with other departments. No two days are the same. You can manage your time and can handle juggling numerous tasks at once. You have an outcome-driven approach to performance and results.

Your ability to ‘surprise’ our guests with your natural bright and bubbly customer service style is what sets you apart from the rest. You are naturally a confident person who is able to approach people and initiate conversation along with a strong knowledge of the hotel its and surrounding area.

Join us, and become a Heartist®

Job Description

• Supervising and supporting guest arrivals, departures and the overall guest experience
• Liaising with other departments to ensure seamless operations
• Coaching, mentoring and inspiring the Front Office team to excel in their roles
• Assist in driving financial performance by assisting in managing budgets, rostering, forecasting and upselling
• Coordinate and support valet parking services
• Responsibility for the health and safety of all patrons, guests, and staff members

Qualifications

• At least 2 years of experience in the hotel industry with strong Front Office expertise and a Diploma in Hospitality Management or Business Administration advantageous
• Proven leadership skills with the ability to mentor and motivate a team
• Excellent communication, organisation and time management skills
• A guest-focused mindset and a passion for creating unforgettable experiences
• Strong knowledge of Opera Cloud PMS
• Current Responsible Service of Alcohol (RSA) Certificate and First Aid, or an ability to attain
• Must hold a current full Australian or International Driver’s Licence. Manual licenses viewed favourably but not essential and we can help you to obtain

Additional Information

In return we will offer you…

• ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide!
• Family & Friends Discounts - Available on a range of accommodation, services and events for those who mean the most to you.
• Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
• Learn Your Way - Support your career development with access to Accor’s industry leading training platforms.
• An opportunity to be part of a fun and supportive team who love what they do!

Do you want to apply?

We are eager to fill this role – so if this sounds like the right fit for you, don’t delay. We want to hear from you today!!

Please send us your resume with a brief cover letter, telling us why you are the best person for the role.

Please note, you require full working rights in Australia to be eligible for this position.