• Work in Darwin CBD
• Be part of dynamic team!
• $81,784.36 per year plus 11.5% superannuation

About The Opportunity

City of Darwin is seeking an experienced and motivated ICT Service Desk Officer. The role is responsible for providing system administration, network and application support to ensure the high availability and maximum effectiveness of the City of Darwin's Information and Communication Technology (ICT) infrastructure, services and business systems.

Reporting to the Manager Information and Communication Technology, you will be expected to perform and deliver consistently across a range of Key Result Areas. A key component of this role is the Service Delivery provided to our community, which includes but is not limited to: -

• Provide support to City of Darwin's ICT Helpdesk and services including the timely and accurate management and escalation of queries, issues and requests.
• Delivery high customer services support across the City of Darwin through phone and face to face to support staff from diverse cultures in a Microsoft environment and other applications.
• Provide support to the management of Microsoft products including Windows 10, Office 365 and other software.
• Provide support for network including use of computers, mobile devices, telephony, networking, audio visual equipment across various locations.
• Develop and update documentation of systems, user manuals, guides, process workflows.
• Manage small projects and assist with the planning, implementation and documentation of major projects, innovation and change.
• Maintain excellent customer service standards and support to all internal stakeholders including education in the use of new systems, technologies, innovations, processes and services.

To be considered for the role you will need to have:

• Certificate IV In Information Technology or related qualification.
• Minimum (1) year experience in a similar role
• Able to obtain a National Police Check
• Current Northern Territory Class C Drivers Licence

Why join us?

The City of Darwin offers attractive salaries along with generous entitlements and benefits including six weeks annual leave, fifteen days personal leave, district allowance and salary sacrifice options. Your hard work will be rewarded with a competitive remuneration package and generous leave entitlements. This position has a base salary of $81,784.36 per annum, plus superannuation. For full details of the position including other essential and desirable requirements, please refer to the position description. For further information regarding this role, please contact Michael Devlin, Manager Information and Communication Technology on 8930-0422.

City of Darwin Talent Acquisition Team can be contacted via:

• 📞 Phone: (08) 8930 0526
• Email: [email protected]

The vacancy closes 20 February 2025

We are looking forward to receiving your application if you are a direct applicant. Please note that we are not working with recruitment agencies for this position.

The City of Darwin is an equal opportunity employer. All qualified applicants will receive equal consideration for employment. We encourage people of Aboriginal and Torres Strait Islander background to apply.

As part of Council's recruitment process, applicants may be required to undergo pre-employment assessments, such as a Medical Assessment, National Police Check and Psychometric Assessment.