Job Title: Clinical and Treatment Dental Operations Manager

Reports To: Practice Owner / Directors of Management

Location: Burwood, Cabramatta, Macarthur, City, St Leonards

Employment Type: Full-Time

Job Summary:

The Clinical Dental Operations Manager is responsible for overseeing and optimizing the daily clinical operations of the dental practice(s). This role ensures seamless coordination of patient care, clinical staff performance, procurement and maintenance of equipment, and adherence to regulatory compliance. The position also involves managing staff training programs and overseeing the clinical education of dental students to enhance efficiency and service quality, ensuring the highest standards of patient care and operational effectiveness.

Key Responsibilities:

Clinical Operations Management:

Oversee the efficient workflow of clinical operations, ensuring optimal utilization of resources and patient scheduling.

Ensure adherence to clinical policies, procedures, and compliance with industry regulations (ADA, infection control, WHS, etc.).

Implement and monitor quality control measures to enhance patient experience and satisfaction.

Manage communication between clinical and administrative teams to ensure streamlined practice operations.

Evaluate and improve patient care protocols and operational efficiencies.

Able to perform hi

Inventory & Equipment Management:

Manage procurement, ordering, and inventory of dental supplies, materials, and equipment.

Ensure proper maintenance, servicing, and calibration of dental equipment in accordance with manufacturer guidelines and compliance regulations.

Negotiate contracts with suppliers and vendors to optimize costs without compromising quality.

Develop and implement inventory control strategies to prevent shortages and overstocking.

Staff & Student Training & Development:

Develop and implement training programs for clinical staff, ensuring competency in infection control, new equipment use, and compliance requirements.

Coordinate continuing education opportunities for dental assistants, hygienists, and other clinical team members.

Oversee onboarding and mentorship programs for new hires.

Provide guidance on workplace health and safety protocols to ensure a secure and compliant environment.

Manage and facilitate the training and supervision of dental students during clinical rotations, ensuring they gain hands-on experience in line with educational requirements.

Collaborate with dental schools and training institutions to structure and evaluate student training programs.

Regulatory Compliance & Safety:

Ensure the practice complies with all legal and health regulations, including infection prevention and occupational health standards.

Conduct regular audits and assessments to ensure compliance with dental industry best practices.

Implement workplace safety programs, risk management strategies, and emergency preparedness plans.

Performance Monitoring & Continuous Improvement:

Monitor key performance indicators (KPIs) related to clinical operations, patient care, and staff productivity.

Identify areas for improvement and implement strategies for process enhancement.

Collaborate with leadership to establish strategic goals for practice growth and service excellence.

Introduce and maintain digital tools and technology for improved efficiency in clinical operations.

Qualifications & Experience:

Certificates 3 and 4 in dental assistant. With Proven Business Administration experience.

*With the possibility to further studies in Training and assessments, a certificate

Minimum of 3-5 years of experience in a managerial role within a dental or healthcare setting.

Strong understanding of dental clinical procedures, infection control protocols, and compliance regulations.

Proven experience in team leadership, training, and staff development.

Experience in mentoring and training dental students within a clinical environment.

Excellent organizational, problem-solving, and communication skills.

Experience with dental practice management software (e.g., Oasis , Ultimo, Dentrix, EXACT, or similar).

Ability to manage multiple responsibilities and prioritize tasks effectively.

Key Competencies:

Leadership & Team Development

Clinical Operations & Compliance

Procurement & Inventory Control

Staff & Student Training & Performance Management

Process Improvement & Strategic Thinking

Communication & Interpersonal Skills

Why Join Us?

Opportunity to play a critical role in optimizing clinical operations and enhancing patient care.

Work in a dynamic and supportive environment focused on continuous professional growth.

Competitive salary package with benefits and professional development opportunities.

Engage in training and mentoring the next generation of dental professionals.

Application Process: Interested candidates should submit their resume and a cover letter detailing their relevant experience and how they can contribute to the success of our practice.