Are you a dynamic and experienced leader passionate about delivering exceptional customer service? EHI Australia is seeking a Customer Support Team Leader to join our team at our Cranbourne office.

Key Responsibilities:

• Lead and mentor a team of customer support staff to achieve performance targets.
• Oversee daily operations of the customer support department, ensuring timely and effective resolution of customer inquiries.
• Develop and implement strategies to enhance customer satisfaction and loyalty.
• Monitor team performance, provide regular feedback, and conduct performance evaluations.
• Collaborate with other departments to streamline processes and improve service delivery.
• Handle escalated customer issues with professionalism and efficiency.

About You:

• Proven experience in a customer service leadership role.
• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Proficiency in customer service software and Microsoft Office Suite.
• Ability to analyse performance metrics and implement improvements.
• Problem-solving aptitude and a customer-centric approach.

What We Offer:

• Competitive salary: $80,000 – $90,000 per annum (based on experience).
• Full-time position with opportunities for professional growth.
• Supportive and collaborative work environment.
• Comprehensive training to ensure your success in the role.

About Us:

EHI Australia Pty Ltd is a leading importer and distributor of Hardware and Industrial products. As a proud member of The Colson Group—the world’s largest Wheel and Castor manufacturing group with locations across the globe—we have a strong market presence and supply a range of well-known retailers, serving customers throughout Australia and New Zealand.

If you're ready to lead a dedicated team and make a significant impact on our customer experience, click the "Apply Now" button to express your interest.