Customer Support Manager
EHI Australia Pty Ltd
Posted 30 days ago
Are you a dynamic and experienced leader passionate about delivering exceptional customer service? EHI Australia is seeking a Customer Support Team Leader to join our team at our Cranbourne office.
Key Responsibilities:
- Lead and mentor a team of customer support staff to achieve performance targets.
- Oversee daily operations of the customer support department, ensuring timely and effective resolution of customer inquiries.
- Develop and implement strategies to enhance customer satisfaction and loyalty.
- Monitor team performance, provide regular feedback, and conduct performance evaluations.
- Collaborate with other departments to streamline processes and improve service delivery.
- Handle escalated customer issues with professionalism and efficiency.
About You:
- Proven experience in a customer service leadership role.
- Strong leadership and team management skills.
- Excellent communication and interpersonal abilities.
- Proficiency in customer service software and Microsoft Office Suite.
- Ability to analyse performance metrics and implement improvements.
- Problem-solving aptitude and a customer-centric approach.
What We Offer:
- Competitive salary: $80,000 – $90,000 per annum (based on experience).
- Full-time position with opportunities for professional growth.
- Supportive and collaborative work environment.
- Comprehensive training to ensure your success in the role.
About Us:
EHI Australia Pty Ltd is a leading importer and distributor of Hardware and Industrial products. As a proud member of The Colson Group—the world’s largest Wheel and Castor manufacturing group with locations across the globe—we have a strong market presence and supply a range of well-known retailers, serving customers throughout Australia and New Zealand.
If you're ready to lead a dedicated team and make a significant impact on our customer experience, click the "Apply Now" button to express your interest.
About EHI Australia Pty Ltd
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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