About the role

This is an exciting opportunity to join the Optus Business Centre Brisbane South as an Account Manager, Mid Market and Emerging. As an Account Manager, you will play a key role in strengthening relationships with Optus' mid-market and emerging business customers in the Queensland region. This is a full-time position based in Coopers Plains, QLD.

What you'll be doing

Actively manage and grow a portfolio of mid-market and emerging business customers in Queensland

Provide exceptional customer service and support to maintain strong relationships with existing customers

Identify and capitalise on cross-sell and up-sell opportunities to drive revenue growth

Collaborate with internal teams to deliver tailored communications, solutions and strategies for customers

Contribute to the development of account plans and sales strategies to achieve business objectives

Maintain accurate customer records and pipeline data in the CRM system

Participate in regular team meetings and training to develop your skills and knowledge

What we're looking for

Proven experience as an Account Manager or Sales professional in the telecommunications or technology industry

Strong relationship-building and customer service skills with the ability to understand and address customer needs

Excellent communication and negotiation skills, both written and verbal

Demonstrated success in developing and executing account plans to achieve sales targets

Proficient in using CRM systems and MS Office suite

Ability to work collaboratively within a team environment

Desire to continuously learn and develop your skills

What we offer

At Optus, we are committed to creating an inclusive workplace that promotes and values diversity. We offer a range of benefits, including competitive remuneration, opportunities for career development, and a supportive team environment. We also provide flexible work arrangements and wellbeing initiatives to support our employees' work-life balance.

About us

Optus Business Centre Brisbane South is part of Optus, one of Australia's leading telecommunications companies. We pride ourselves on delivering innovative and tailored solutions to help our business customers succeed. With a strong focus on customer service, we are dedicated to building long-term relationships and supporting the growth of the companies we serve.

If you are passionate about driving business growth and delivering exceptional customer experiences, we encourage you to apply now for this exciting opportunity.