Customer Triage Officer

14 Month Contract, Part Time – 30hrs per week

Perth Family Relationships Centre, Level 8, 150 St George’s Terrace, Perth.

Over the last 70 years Relationships Australia WA has been providing relationship support services for individual, couples, families and communities. We are a team of professional and highly motivated staff who are committed to enhancing the lives of communities, families and individuals and supporting positive and respectful relationships.

About the role

We are offering a part time role of Customer Triage Officer at the Perth Family Relationship Centre (FRC). The position involves responding to client enquiries, providing information about the Perth FRC service, processing intakes, scheduling appointments, preparing correspondence, offering referrals to appropriate services, working in a shared role and liaising with clients in person, by phone and via email.

The current vacancy is 30 hours (4 days) per week, with availability for some Saturdays (9am -12pm).

Skills, experience, and qualifications

This position requires a person who has ADVANCED administration experience. It is essential that the successful applicant has the following skills:

A high degree of accuracy in data entry and information provision to clients

Ability to maintain strict confidentiality in a clinical environment

Ability to de-escalate situations and remain calm

Ability to multi-task - respond to clients face to face, take calls and complete data entry simultaneously

Ability to work well in a team

Ability to work efficiently and effectively with client data entry, Outlook, Microsoft Word and Excel

Client database management

Effective time management

Why Join Us?

We are a values-driven organisation that aims for Authenticity, Inclusion, Compassion and Excellence.

Competitive salary

Non-for-profit salary packaging up to $18,550

Additional annual leave at year-end up to three days

Staff Reward program to provide savings on your everyday expenses

We value diversity across cultures, genders, sexuality and neurotypes. All interested, skilled and qualified applicants are encouraged to apply

A copy of the position description is available upon request.

Please contact the Administration Coordinator, Alison, (08) 6164 0301 for more information.

Application instructions:

Applications must include a cover letter outlining suitability for the role and a current resume citing professional referees and to be submitted via SEEK.

Applications close at 5pm (AWST) 14 November 2025.

Relationships Australia WA is committed to being a 'Child-Safe' organisation and expects all staff agree to our Children and Young People Safety and Wellbeing Policy and Child Safe Code of Conduct. Appropriate rigorous reference and background checking will be undertaken, including a Working with Children Check (where applicable), police record and identity check. We are committed to the safety and empowerment of all children, including those with a disability and from Aboriginal or Torres Strait Islander and culturally and/or linguistically diverse backgrounds.