Do you want your work to make a difference for NSW?
Working with and coordinating corporate and enabling functions that support our vision of creating thriving environments and communities for every generation.

• "Support that speaks volumes, connecting people to solutions—one call, one workflow, one conversation at a time!” Come and join a friendly, collaborative, customer focussed HR Advisory team within the People Partner Branch of People Culture and Safety Division for DCCEEW
• Temporary, full-time opportunity until 29 January 2027
• Office location Parramatta, hybrid working supported
• Salary $99,938 - $110,271 + superannuation, depending on knowledge and experience

Our Corporate Services People & Culture team is currently seeking to appoint a HR People Advisor to manage and resolve a broad range of operational human resource issues within a framework of public sector and Department employment legislation, awards, policies and procedures, people strategies and directions. These roles are seen as first point of contact for the People Partner teams for the provision of tier 1, operational HR advice.

About You

You are a dedicated HR professional with a passion for helping people and you have excellent attention to detail. You have proven experience working with workflow management systems to triage, analyse and prioritise logged HR enquiries (eg CS Connect) and highly proficient in the use of cloud-based contact centre platforms (e.g., Genesys Cloud CX) to manage and streamline all inbound HR enquiries via phone, delivering clear, empathetic, and solution-focused support to employees and managers. You thrive on providing a responsive and customer-focused service within critical and tight timeframes in a dynamic and changing environment. Your strong communication skills and ability to gain the confidence of various stakeholders will ensure you are a valuable asset in managing diverse requests and high-volume demands. You are proactive in identifying opportunities to improve HR delivery and are skilled at developing, reviewing, and updating processes and standard operating procedures.

Your comprehensive knowledge and expertise in interpreting and applying legislation, awards, policies, and procedures enables you to provide accurate, timely advice to managers and employees. With a keen understanding of operational issues related to employment conditions, employee entitlements, recruitment and establishment queries and you excel in delivering consistent and effective HR solutions. Using your ability to navigate HRIS systems, to provide clear and accurate advice, ensures that information requests are met promptly, and issues are resolved efficiently.

If you are ready to make a significant impact within the Department of Climate Change, Energy, the Environment and Water, we invite you to bring your expertise and dedication to our team.

Essential Requirements

• Qualification in human resource or related discipline, and/or relevant equivalent experience
• Prove experience in use of workflow management systems and cloud-based contact centre platforms

For more information read the full Role Description: HR People Advisor

Who we are

The Department of Climate Change, Energy, the Environment and Water (DCCEEW) works to protect the state’s environment and heritage. It leads the way on climate change, driving the sustainable transition to a net zero economy, powered by affordable, reliable, and clean energy.

DCCEEW conserves and protects the state’s natural environment. It manages the NSW national park estate, including its rich and diverse biodiversity and Aboriginal cultural heritage for future generations.

DCCEEW also ensures sustainable management of water resources across the state, to support the environment, communities and industry.

We acknowledge the ongoing custodial responsibilities of the Aboriginal peoples of NSW to care for Country and water and are committed to establishing meaningful partnerships with Aboriginal peoples in the management of the environment.

To Apply

If excited by the information above, we look forward to receiving your application, including a copy of your resume and cover letter expressing your interest and suitability for the role.

Please also note, to be eligible for an ongoing role in the NSW Public Sector you need to be an Australian Citizen or Permanent Resident. For temporary and casual roles, you need to hold a valid visa giving you permission to work in Australia as required by the role.

Applications close Thursday 6 November 2025 at 11:55PM.

Should you require further information about the role please contact Trish Williams on [email protected]

Looking for more information or assistance in applying?

• Our commitment to a diverse and inclusive workplace.
• How we encourage and support people with disability
• Information and adjustments for individual needs for the recruitment process and the workplace.

If you require an adjustment for your application process, please contact our Talent Acquisition Team by emailing [email protected] or contacting Gemma Battison on 0499 944 566 (please mention reference number 545880).

If you are an Aboriginal or Torres Strait Islander use our Guide for Aboriginal Applicants to assist with applying for roles or contact our Aboriginal Career pathways team for a yarn.

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