We are seeking a detail-oriented Sales, Customer Service & Admin Officer to join our purpose-driven team in Queanbeyan. This full-time role is ideal for someone who’s process-driven, accurate, and able to work both independently and collaboratively.

You’ll be the first point of contact for our customers, providing friendly and efficient support across sales, logistics, and administration. The role works closely with our warehouse and production teams, so being on-site is essential.

Key responsibilities:

Be the first point of contact for incoming phone calls, emails, and occasional face-to-face enquiries.

Process sales orders and coordinate freight logistics.

Distribute documentation for incoming and outgoing orders, shipments, and products.

Provide administrative support to ensure the smooth operation of our sales and warehouse teams.

Support the bookkeeper with routine bookkeeping tasks.

If time permits, seek out and reach out to potential new customers to grow our customer base.

Occasionally assist the warehouse by packing customer orders.

This is an in-office role (no remote work), and applicants must reside in the Queanbeyan/Canberra area.

Skills and experience required:

At least one year of experience in customer service, office administration, or sales administration, or a qualification in business administration. (Ideal for someone with admin, retail, or hospitality experience.)

Competent in using IT systems, particularly Microsoft Outlook, Word, and Excel.

Excellent and confident communication skills, with clear spoken English.

Strong organisational skills and attention to detail.

A problem-solving mindset, able to thrive in a fast-paced, deadline-driven environment.

Ability to work independently and as part of a team.

Experience with CRM systems (e.g. NetSuite, Microsoft Dynamics, Salesforce) is an advantage but not essential.

What we offer:

A full-time position.

Flexibility to accommodate personal schedules or schooling needs.

A supportive and collaborative team environment.

Start date: ASAP.

$60K plus super, depending on skills and experience.

Who we are:

We are a for-purpose business that sources virgin coconut oil from villages in the Solomon Islands through our partner company, KPSI. We supply bulk coconut products to food manufacturers and produce coconut-based products under our retail brand, Niulife, which are packed in our Queanbeyan facility.

Our mission is to empower coconut communities by helping them create valuable products and access markets beyond their communities. Through these efforts, we connect coconut communities with Australian consumers, offering ethically produced, high-quality coconut products.

For more information, visit our websites:

www.kokonutpacific.com.au

www.niulife.com.au

www.niulife.foundation

How to apply:

To apply, please submit your CV and a short cover letter (up to two pages) outlining why you’d be a great fit for this role. Applicants who include a cover letter will be prioritised, as it helps us get to know you better.