Why join us?

We have a long history of providing exceptional care that empowers older people to live a full life. When you join us, you will be provided with not-for-profit salary packaging benefits and the support of an experienced leadership team.

Southern Cross Benefits!

Salary Packaging ($15,900), plus meal and entertainment benefit package to the value of $2,650

Heart HQ - our Southern Cross Care (NSW & ACT) People Platform, packed with exclusive retail discounts, and features designed to help you celebrate, connect and succeed

Fitness Passport - Discounted workplace health and fitness program available to you and your family. Gain full access to nominated gyms, pools, health and leisure centres across NSW & ACT

Discounted private health insurance

Wellbeing initiatives such as Reward and Recognition Program, Employee Assistance Program

Ongoing Training and Development

Linkedin Training - SCC's Senior Leaders and Support Office teams can access a digital library of over 6000 courses

Genuine Career Progression Pathways – Buddy Program, New Grad Elevate Program, Study Support

Referral Bonus Program

The Role - Full-time 9 month fixed-term contract based at our Epping Head Office - 76 hours per fortnight - 2 days WFH, 3 days in Epping.

The Rostering Consultant plays a key role in supporting our Residential Aged Care sites to design, implement and maintain quality rosters that meet care minute requirements, balance workforce wellbeing, and contribute to exceptional care outcomes.

This role acts as a coach and subject matter expert, partnering with Residential Managers, administrators, and relevant support teams to build rostering capability, drive process improvement, and align rostering practices with financial, operational, and compliance objectives. While the primary focus is on Residential Aged Care, the role may also support the Home Care team when needed.

As a trusted advisor on good rostering practice, you help ensure our workforce is in the right place, at the right time, for the right reasons, enabling consistent, high-quality care and a better experience for both employees and residents.

What does the day to day look like?

Supporting quality, care-aligned rosters

Partner with Residential Managers to review, validate and improve rosters in alignment with care minute targets, budgeted FTE and staffing models.

Provide coaching and support to site-based administrative teams to ensure effective rostering workflows.

Help sites understand and manage leave, unplanned absences, and backfill strategies to reduce reliance on agency use.

Support alignment of rosters to workforce agreements and safe working hours principles.

Uplifting rostering capability

Deliver training and one-on-one coaching on best practice rostering techniques, system use, and shift planning.

Develop rostering guides, checklists and tools to support standardisation and reduce roster errors.

Assist with onboarding and upskilling new Residential Managers or admin team members on rostering systems

System and process improvement

Support use of the rostering/time and attendance platform (e.g. RosterOn) and contribute to system optimisation initiatives.

Identify pain points in rostering workflows and help design improved processes that reduce complexity and improve outcomes.

Liaise with system administrators, ICT and vendors where appropriate to ensure system configurations support business needs.

Data, reporting and compliance

Monitor and analyse roster data to identify trends, gaps, or inefficiencies.

Support the Finance, P&C and Operational teams with regular and ad-hoc reporting related to staffing levels, cost variances, and care minutes.

Ensure rosters align with regulatory and Enterprise Agreement obligations, escalating non-compliance or risks as required.

What you will bring!

Personal Attributes

• A collaborative and supportive mindset, you enjoy helping others grow.

• Curious and solutions-focused, you look for patterns, root causes, and better ways to work.

• Calm under pressure, with strong interpersonal skills to influence and guide others.

• Highly organised and confident managing multiple priorities.

• Aligned to our HEART values and committed to enabling quality care.

Education and Experience

• Previous experience in a rostering, workforce planning or operational support role. RosterOn and /or experience in 24/7 rostering in Aged Care - Care minutes.

• Experience in residential aged care or a regulated care environment (Desirable).

• Familiarity with interpreting care minutes, award conditions, and rostering in accordance with an Enterprise Agreement/s.

• Tertiary qualification in business, health administration or workforce management (Desirable).

Skills and Capability

• Advanced skills in rostering and time and attendance platforms (e.g. RosterOn, Payroll Metrics UKG).

• Strong Excel and data analysis skills to identify trends and provide actionable insights.

• Ability to explain complex rostering requirements in simple, practical terms.

• Understanding of care minute reporting and its implications for roster planning.

• Experience developing training tools, templates or guides to uplift capability.

About Southern Cross Care (NSW & ACT)

At SCC (NSW & ACT), people are at the heart of everything we do! We are a purpose-led, not-for-profit organisation empowering older people to ‘live life to the full’. We have a passion for providing the best care with clinical excellence and offer person-centred care services to meet individual needs and preferences in residential aged care, retirement living and in-home care.

Join us at SCC (NSW & ACT), where your work is not just a job, but a journey filled with meaningful moments to make a tangible difference in the lives of those we support. Our commitment to your development is unwavering, and we work hard to ensure you are given ample opportunities to continually learn and grow.

SCC is an equal opportunity employer. Creating a diverse and inclusive workplace, where employees feel valued and heard in a safe and respectful workplace, is a priority. All employment is decided based on qualifications, merit, and business need. We welcome people of Aboriginal and Torres Strait Island identity, as well as people of culturally diverse backgrounds, to apply.