Information Technology Services (ITS)

Full-time, permanent position

Base salary will be in the range $82,133 - $91,295 + 17% Superannuation (HEW Level 5)

Based at our St Lucia location

About This Opportunity

We are seeking a motivated Audio-Visual Technician to provide timely and effective Tier 1 and 2 technical support for audio-visual and desktop services across the University. As a key link between ITS and clients, this role requires clear communication, strong troubleshooting skills, and a customer-focused approach to ensure a high level of service delivery and client satisfaction.

Key responsibilities will include:

Delivering remote and on-site support for Audio-Visual (AV) and desktop issues, including fault finding, maintenance, and escalation when required.

Supporting Microsoft, Apple, and AV platforms using modern deployment tools, monitoring systems, and IT asset management processes.

Applying customer service best practice in managing incidents, service requests, and problem resolution to ensure positive client experiences.

Maintaining accurate records, technical documentation, and shared knowledge bases to support consistent service delivery.

About UQ

As part of the UQ community, you will have the opportunity to work alongside the brightest minds, who have joined us from all over the world.

Everyone here has a role to play. As a member of our professional staff cohort, you will be actively involved in working towards our vision of a better world. By supporting the academic endeavour across teaching, research, and the student life, you will have the opportunity to contribute to activities that have a lasting impact on our community.

Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

Up to 26 weeks paid parental leave/paid primary care leave

17% superannuation contributions

17.5% annual leave loading

Access to flexible working arrangements including hybrid working options, flexible start/finish times, purchased leave, and a condensed fortnight

Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

UQ Study for Staff

On campus childcare options

Affordable parking (from just $6.15 a day)

Salary packaging options

About You

You will be a motivated and technically skilled Audio-Visual professional with experience supporting audio-visual and desktop environments. With strong problem-solving ability, a service-focused approach, and excellent communication skills, you are committed to delivering responsive, high-quality support while working collaboratively within a team.

You will demonstrate:

Qualifications in Audio-Visual, IT or a related field, or equivalent relevant experience and training.

Knowledge of Audio-Visual technologies and experience supporting AV operations, mobile devices, and IT platforms.

Proven skills in providing remote and on-site support, troubleshooting, and escalation.

Demonstrated ability to work with clients in a service-oriented role, specifically within an Audio-Visual service management environment.

Understanding of IT and data security practices and their application in daily support activities.

Strong interpersonal and communication skills, with the ability to interpret client needs and document technical processes.

Ability to work effectively under pressure, prioritise tasks, contribute to project teams, and collaborate within a dispersed team.

Current Class C Driver’s licence.

The successful candidate may be required to complete a number of pre-employment checks, including: right to work in Australia, criminal check, etc.

You must maintain unrestricted work rights in Australia for the duration of this appointment to apply. Employer sponsored work rights are not available for this appointment.

Questions?

For more information about this opportunity, please contact Matthieu Bernard, Team Leader, Service Delivery, AV Support at [email protected].

For application inquiries, please reach out to the Talent Acquisition team at [email protected], stating the job reference number (below) in the subject line.

Want to Apply?

We welcome applications from all individuals and are committed to an inclusive and accessible recruitment process. To be considered, please ensure you upload:

Resume

A cover letter summarising how your background aligns with the 'About You' section

Our strength as an institution lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. If you require an alternative method to submit your application due to accessibility needs or personal circumstances, please contact [email protected].

Other Information

UQ is committed to a fair, equitable and inclusive selection process, which recognises that some applicants may face additional barriers and challenges which have impacted and/or continue to impact their career trajectory. Candidates who don’t meet all criteria are encouraged to apply and demonstrate their potential. The selection panel considers both potential and performance relative to opportunities when assessing suitability for the role.

Applications close Wednesday 12 November 2025 at 11.00pm AEST (R-54865).