Are you passionate about people and providing excellent customer service? Are you well skilled in administrative tasks? Do you enjoy being a part of a collaborative team?

Palm Lake Resort Ballina are seeking an efficient and professional Administration Assistant to join their team in a Permanent Part Time position.

Offering 30hours per week on a Monday to Thursday roster. This role directly supports the Resort Caretakers by providing high-level administrative assistance, ensuring daily operation of the resort's office functions run smoothly, you will be a first point of call for our onsite permanent residents and for general enquires. This role is office based onsite in the resort.

Your responsibilities will include:

Liaising with residents and visitors in a professional and friendly manner;

Answering phone calls and handling inquiries promptly and effectively;

Monitor & maintain email accounts, prioritising, escalating, and distributing general correspondence in a timely manner;

Managing administrative duties, including coordinating office systems, compliance data and maintaining confidentiality;

Assist with account management with end of month, invoicing and purchase orders;

Ensuring professionalism in all interactions and maintaining high standards of service;

What We’re Looking For:

Relevant experience in an office administrative support role;

Highly developed interpersonal skills and the ability to engage effectively with various stakeholders;

Strong time management and organisational skills, with the ability to prioritise, multitask, and meet deadlines independently;

High accuracy and data entry skills;

A collaborative mindset, with the ability to work independently when required.

What We Offer:

A welcoming and supportive team environment;

Stable, ongoing work with a leading resort community;

Opportunities for growth and development.

Palm Lake Group has more than 48 years of expertise and first-hand knowledge in crafting designer over-50s lifestyle resorts, Retirement villages and state of the art aged care facilities. Proudly Australian family-owned, we create communities that are friendly, exciting, inspirational and aspirational. Our portfolio of communities across Australia are highly regarded, including winning multiple Master Builders Association industry awards in recent years.

If you’re passionate about customer service and If you’re ready to bring your skills and experience to a dynamic role within a trusted organisation, we’d love to hear from you!

A current Police Check is required and this position is subject to a pre-employment medical.

Please note, only shortlisted applicants will be contacted.