Company Description

About Western Sydney University
Western Sydney University is a modern, forward-thinking, research-led institution at the heart of Australia’s fastest-growing and most economically significant region. With 11 campuses across Sydney and international locations in Vietnam and Indonesia—plus planned expansion in India—it serves nearly 50,000 students, 3,500 staff, and a global network of over 200,000 alumni. Ranked in the top 2% of universities worldwide, over 85% of its assessed research is rated ‘World Standard’ or above. The University is ranked #1 globally and nationally in the Times Higher Education University Impact Rankings (2022-2025) for its commitment to the United Nations’ Sustainable Development Goals.

Job Description

This is an identified position and applicants must be an Aboriginal and/or Torres Strait Islander Person. Being an Aboriginal and/or Torres Strait Islander person is a genuine occupational qualification as authorised under Section 14(D) of the NSW Anti-Discrimination Act 1977.

Please refer to the Guidelines for Confirmation of Identity for Indigenous Australians for the requirements of this position.

Click here to view Confirmation of Identity for Indigenous Australian Staff

Click here to view the Community Confirmation Template

Click here to view the Statutory Declaration Form

• Full-time, ongoing position based at the NSW Police Academy in Goulburn
• Remuneration: $95,777 to $102,659 p.a., plus Superannuation and Leave Loading
• Make a tangible impact on the experience and success of students training at the NSW Police Academy
• Serve as a trusted point of contact, helping students navigate critical academic and administrative processes

About the Opportunity
Western’s School of Social Sciences is seeking a Indigenous Student Success Officer to join the team at our Goulburn campus, working in close partnership with the NSW Police Academy.

This full-time, ongoing role offers an exciting opportunity in supporting Aboriginal and Torres Strait Islander students and their families. The Indigenous Student Success Officer plays a vital role in supporting Aboriginal and Torres Strait Islander students at the NSW Police Academy in Goulburn. Embedded within the School of Social Sciences, this position is responsible for delivering high-quality student services, mentoring, and pastoral care. Working in close collaboration with student support centres such as Badanami, academic units, and Schools, the role focuses on enhancing the student experience and improving retention and graduation outcomes. The Officer will manage student enquiries across multiple channels including face-to-face, email, phone, and web chat and provide guidance on University and Academy systems. As a key liaison for complex student matters related to the Associate Degree in Applied Policing, the Officer will contribute to consistent service delivery and the continuous improvement of student support processes.

Key responsibilities include:

• Delivering accurate, detailed and timely advice and support to students and staff across multiple service channels.
• Responding to program-specific enquiries and supporting students in navigating academic systems and procedures.
• Liaising with internal stakeholders and the NSW Police Force on complex matters relating to admissions, academic progress, and student support.
• Supporting key student lifecycle events such as graduations and orientation activities.
• Referring students to appropriate University services (e.g. mentoring, careers, counselling) where required.
• Contributing to process reviews, service improvement initiatives and technology enhancements.
• Promoting a culture of professionalism, inclusiveness, and service excellence within the team.

Please review the position description for further information - Indigenous Student Success Officer

Location
This position is based at the NSW Police Academy in Goulburn, however travel to other campuses of Western Sydney University may be required.

About You
You’re an adaptable, solutions-focused professional with a genuine commitment to delivering exceptional student service. You’ll bring:

• A relevant qualification or equivalent professional experience in providing high-quality customer or student services within a complex environment.
• Excellent interpersonal, written, and verbal communication skills, with the ability to engage professionally and sensitively across a diverse student cohort.
• Proficiency with computerised information systems and the ability to quickly learn and adapt to new technologies.
• Strong analytical and problem-solving skills, with sound judgement and the ability to manage competing priorities independently and as part of a team.
• A demonstrated understanding of the needs of students from diverse cultural and linguistic backgrounds.
• A commitment to continuous improvement and a passion for enhancing the student experience.

Pre-Employment Requirements
The successful applicant will be required to:

• Complete and obtain approval via the NSW Police Force Professional Suitability Application Form, and
• Obtain and maintain a Baseline National Security Clearance, as required by the NSW Police Academy.

These are mandatory conditions to be considered for this role, as required by the NSW Police Force.

Working with Children Check:

It is a mandatory requirement for any incumbent of this position to have a current NSW Employee Working with Children Clearance in accordance with the NSW Child Protection (Working with Children) Act 2012.

Why Join us?
Western Sydney University highly values equity and inclusiveness and strives to contribute to tackling inequalities and promoting wellbeing within our own institution. If you share our passion for creating a more equitable and inclusive world, and if you are ready to contribute to meaningful change, join us in our mission to promote equity, inclusiveness, and wellbeing.

Make Your Mark Supporting Future Law Enforcement Professionals. If you’re ready to help shape the student journey in a high-impact educational setting, we encourage you to apply now.

How to apply: Submit your application online, including:

• A cover letter (maximum two pages) outlining your suitability for the role, specifically addressing the ‘Qualifications, Experience and Skills’ detailed in the position description.
• A copy of your resume.

Closing Date: 11:59pm, Tuesday 18 November 2025.

Remuneration Package: HEW Level 6 $113,344 to $121,488 p.a. (comprising Salary of $95,777 to $102,659 p.a., plus Superannuation and Leave Loading)

Position Enquiries: Please direct enquires about the role to Lauren Marsh, School Manager, School of Social Sciences via email at [email protected]

Recruitment Enquiries: Specific enquiries or issues with your application may be directed to the Talent Acquisition Team at [email protected]

Working Rights in Australia - Eligibility
You must provide evidence of your full-time working rights in Australia at time of application.

Please note, only those applications submitted via the WSU online recruitment system will be accepted.