Our client is a globally renowned manufacturer is well known for its commitment to excellence, innovation, and cutting-edge technology. With a rich history spanning over a century, they have established themselves as a leader in the industry, providing high-quality products that offer superior performance, safety, and sustainability.

Due to significant growth over the past six months, they require a customer service consultant to join the team. You will be reporting directly to the Customer Service Manager.

Responsibilities:

• Process customer orders accurately and efficiently within specified timeframes
• Provide exceptional customer service by addressing inquiries, concerns, and complaints promptly and professionally
• Collaborate closely with internal teams to ensure smooth order processing and timely delivery.
• Maintain and update customer records, ensuring accuracy and completeness.
• Assist customers with product information, availability, pricing, and order status
• Handle a high volume of incoming calls and emails in a courteous and efficient manner
• Utilise the Salesforce database to track, monitor, and report on order processing activities
• Identify opportunities for process improvement and contribute to enhancing the overall customer experience

Requirements:

• Previous experience in a call centre or order processing role is essential
• Exceptional customer service skills with a strong focus on problem-solving and conflict resolution
• Excellent verbal and written communication skills
• Ability to work effectively in a fast-paced environment and manage multiple priorities
• Detail-oriented with strong organisational and time management skills
• Proficient computer skills and experience with order management systems (Salesforce or SAP)

Why join this company?

• You will have the opportunity to work with a diverse and talented team in a collaborative and supportive environment.
• Competitive salary and benefits package.
• Career growth and development opportunities within a multinational organisation.
• Be a part of a company that values innovation, sustainability, and customer satisfaction.

This is a temporary to permanent opportunity with the view to start as soon as possible. Applicants must have full Australian working rights with no restrictions.

How to Apply: If you are a highly motivated individual with a passion for delivering outstanding customer service, please send through your updated resume via the "Apply" option on this page.