Regulatory Service Officer
NSW Department of Customer Service
Posted 20 days ago
Branch and Division: Respect at Work Taskforce, Capability & Engagement, SafeWork NSW
- Clerk Grade: 3/4
- Location: Flexible - But regular travel to Sydney office is required.
- Duration: Temporary until end October 2027
- Employment type: Part-time job share arrangement (4 days a week)
- Applications Close: 27th October 2025
- Salary: $84,659 to $ 92,701 + Super
- Hiring Manager: Sara Kootbaully - [email protected]
About the Respect at Work Team
SafeWork NSW is one of the first Australian work health and safety regulators to establish a dedicated Taskforce focused on addressing gender-based harmful workplace behaviours.
The Respect at Work Taskforce is leading the implementation of a four-year strategy to prevent harmful, gender-based behaviours across NSW workplaces, with an initial focus on sexual harassment.
This includes educating NSW businesses on their duties to prevent and respond to workplace sexual harassment before it occurs and taking appropriate enforcement action to protect workers.
In this role, you will join a multidisciplinary team of specialist inspectors, policy and education expertise delivering the SafeWork NSW Respect at Work Strategy 2023-2027.
This role is a unique opportunity to influence NSW workplaces, particularly in high-risk industries, through educational resources and programs to promote voluntary compliance and best practice with WHS laws to prevent workplace sexual harassment.
Your responsibilities will include
- Providing administrative support across our multi-disciplinary team, such as preparing meeting agendas and taking minutes, managing team calendars, and supporting inspectors with their day-to-day administrative tasks.
- Supporting the coordination of events, information sessions and workshops.
- Maintaining accurate records, ensuring current and relevant information is available and relevant policies, procedures, confidentiality and privacy requirements are met
- Assisting with purchasing functions such as ordering equipment and processing of invoices using SAP
About you
- Experience in providing a variety of administrative support services with competing priorities and be capable of working independently and without direction
- Demonstrates discretion and confidentiality and have a proven high level of attention to detail
- Excellent communication and relationship building skills and the ability to work with a variety of internal and external stakeholders
- Experiences in using a range of Microsoft applications
- Demonstrates a commitment to providing outstanding customer service
- Organised and adaptable to changing priorities
What we need from you
If you would like to apply, please submit your CV along with a cover letter of no more than 2 pages, addressing the following:
- How you demonstrate the above capabilities
- Why you believe you are the right person for the role
Salary Grade 3/4, with the base salary for this role starting at $84,659 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Raji Subramanian via [email protected].
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: Monday, 27th October 2025 ,9:59am
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact [email protected] or 02 9494 8351.
For more information, please visit
Information on some of the different types of disabilities
Information on adjustments available for the recruitment process
About NSW Department of Customer Service
We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.
We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.
Come join us and influence the future of our great state.
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