IT Support Specialist
Ozlocal Australia
Posted 2 days ago
Summary
Description:
Ozlocal is an Australian Managed Service Provider (MSP) delivering IT support across hospitality, retail, and SME clients. We require a highly capable remote IT support technician to join our team, working alongside our lead technician.
The successful applicant must be comfortable in an MSP environment — juggling multiple client requests, managing priorities, and working with our RMM (Atera) to deliver structured support.
Key Responsibilities:
Handle Level 1/2 tickets across Microsoft 365, Windows, networking, and hardware.
Manage Microsoft 365 tenant migrations (mailboxes, shared mailboxes, distribution groups).
Administer Intune policies, Teams, and OneDrive setups.
Work with Atera for monitoring, ticketing, and remote access.
Document solutions and update knowledge base.
Escalate complex cases appropriately while ensuring end-user satisfaction.
Requirements:
Previous experience working for an MSP (or equivalent multi-client support environment).
Strong skills in Microsoft 365 migrations and administration.
RMM experience (Atera preferred, but Datto/Kaseya/SolarWinds accepted).
Networking fundamentals (DNS, DHCP, firewalls, VPNs).
Strong troubleshooting methodology and ability to work independently.
Fluent English and good written communication.
Availability during Australian business hours.
Nice to Have:
PowerShell scripting for automation.
Cybersecurity awareness (MFA, conditional access, Defender).
Experience with hospitality POS or multi-site environments.
Why Work With Us:
Growing MSP with strong client pipeline.
Clear direction from lead technician.
Long-term contract opportunities as we expand.
Minimum 1-2 years of MSP experience required.
Ability to independently perform Microsoft 365 tenant migrations required.
Australian work rights required for this position.
Deliverables
Provide remote IT support for Microsoft 365
Manage and troubleshoot Atera systems
Ensure network security and performance
Respond to client queries promptly
Document support requests and resolutions
About Ozlocal Australia
This company does not have any further information provided at this time. We encourage you to research the company by searching for them to learn more about the company or role in question before applying.
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