Join a Leading Corporate Uniform Supplier – Sydney Based!

Are you passionate about delivering outstanding customer experiences and building strong client relationships? Do you thrive in a collaborative team environment where your work makes a real impact? Belgravia Apparel is seeking a proactive and organised Customer & Relationship Coordinator to support our dedicated Account Manager and join our growing Sydney-based team.

About Us

Belgravia Apparel is a leading supplier of end-to-end corporate uniform solutions across Australia and New Zealand. We believe in building strong, long-term partnerships with our clients by delivering a seamless, innovative, and customer-centric experience. Our mission is simple: Designed to Unite – we create apparel solutions that bring people together.

At Belgravia, you’ll be welcomed into a friendly and supportive team, provided with full training, and offered real opportunities to grow your career in a business that values innovation, collaboration, and customer excellence.

About the Role

As a Customer & Relationship Coordinator, you’ll play a key role in supporting our Account Manager and internal teams to ensure smooth operations, exceptional customer service, and strong client relationships.

This is a full-time, in-office role based in Surry Hills, reporting directly to the Account Manager.

Key Responsibilities

Assist the Account Manager in tracking sales performance and maintaining strong GP margins.

Collaborate with the Demand Planning team to support stock forecasts and buy plans.

Monitor weekly sales, order volumes, and financial performance to identify opportunities.

Coordinate with Design & Product, Production, Supply Chain, and Customer Service teams to deliver tailored client solutions.

Partner with Customer Service to ensure outstanding client support.

Participate in Sales & Operations meetings to track production schedules and delivery timelines.

Learn and develop strong working knowledge of our ERP system (training provided).

Manage customer inquiries, assist with site logins, pricing, and account queries.

Support uniform fittings at our Sydney-based fitting centre.

Assist the Project Manager with new customer contract implementation.

Collaborate with Production on product sourcing, embroidery codes, and sampling.

Provide administrative and operational support to the wider account management team.

Key Relationships

Internal: Account Manager, Demand Planning, Design & Product, Production, Supply Chain, Customer Service, and Management teams.

External: Clients, suppliers, and logistics partners.

About You

Experience in customer service, coordination, or sales support (apparel industry preferred).

Strong organisational skills with excellent attention to detail.

Comfortable using Microsoft Word, Excel, and PowerPoint.

Proactive problem-solver with strong communication and interpersonal skills.

Customer-first mindset with a passion for enhancing the client experience.

Ability to multitask in a fast-paced environment.

Experience with supply chain processes and garment range development is a plus.

Why Join Belgravia Apparel?

Friendly, supportive team culture – be part of a business that values its people.

Ongoing career development and learning opportunities.

Variety in your role – every day will be different!

Work for a business that's Designed to Unite and committed to client success.