At Link Wentworth, people are at the heart of everything we do, and our team is honoured to be part of the Waterloo Renewal Project because we know it will improve lives. We are delighted to be working alongside Birribee Housing, City West Housing, and Stockland, to partner with the NSW Government to positively transform social housing in Sydney and importantly connect residents to vital support services.

The Waterloo South Renewal Project is one of the largest social housing renewal projects in Australia’s history. This renewal project is vital for Sydney – for the generations of people who have called Waterloo home over past decades, for those who live there now, and for those who will go on to call it home in the future.

Estimated to be delivered over 10 to 15 years, the development will provide a sustainable mixed-tenure community, including 50% social and affordable housing, and new facilities including retail precincts and public open spaces.

About the Role

Full Time (35 Hours/Week)

Ongoing position

Offices based in Waterloo & Chatswood

The objective of the role of Specialist Support Officer is to drive whole of service system approach to deliver person centred outcomes. The role will use a case management framework to coordinate and facilitate support to residents in Waterloo South impacted through the development in an ethical, compassionate, and professional manner. This role reports to the Services Engagement Manager and has no direct reports however coaching and mentoring within the organisation is required.

Key areas of responsibility include:

Meeting with residents to complete a psychosocial assessment of their needs and identifying any barriers

Identifying and assessing suitability of external services for referral

Working with residents to develop positive links with support providers to achieve solutions specific to the impacts of Waterloo redevelopment

Ensuring that tailored case plans include SMART goals/ targets for the residents and household members to achieve over the agreed period of the plan

Evaluating the success of the case plan and support service linkages to ensure they are effective and contribute to overall success of the resident’s wellbeing

Who we are looking for:

The ideal candidate will have:

Tertiary qualification in social sciences (Degree or Diploma) or equivalent working experience (essential)

Experience in human services/community services (essential)

Social Housing qualifications or equivalent working experience in the social and community housing sector (desirable)

Experience in the development and implementation of case plans and working with highly vulnerable people with complex needs and challenging circumstances

Experience working with people with disabilities, culturally diverse, Aboriginal people, and diverse communities

You will also have:

Strong listening, communication, interpersonal and interviewing skills

Demonstrated capacity to work both as an effective team member, to take initiative and work autonomously when required

Demonstrated ability to maintain cultural competence in delivering services

Demonstrated ability to establish and maintain effective partnerships and relationships with a wide range of human service groups and organisations

You will also need:

Willingness to comply with vaccination requirements imposed by Link Wentworth, including COVID-19 and other vaccinations, as determined by the organisation in accordance with current Government health advice, mandates, or directions

A valid National Police Check (less than six (6) months old) to the satisfaction of Link Wentworth, to be renewed every five (5) years or more frequently as reasonably required by Link Wentworth

Willingness to be office-based five (5) days per week

A current driver’s licence valid in the state of NSW

How to Apply

If this sounds like you, please click ‘Apply’ and submit an up-to-date resume and cover letter addressing your suitability for this position.

Contact

To request a copy of the full position description or to make any other enquiries, please contact Mitchell Green, Recruitment Specialist at [email protected] or phone (02) 9159 7569.

Who are we and why should you join us?

Link Wentworth is an ambitious and growing housing and homelessness service, based in Greater Sydney. With the NSW rental and housing crisis reaching breaking point, our services are needed more than ever in our communities.

Link Wentworth offers staff:

A strong culture of collaborative teamwork, individual empowerment, and customer-centred service delivery

Options for flexible work arrangements

Attractive leave options including ability to purchase up to two (2) weeks additional annual leave per year

A competitive salary with the opportunity to reduce your income tax and increase your take-home pay with not-for-profit salary packaging

Meaningful and fulfilling employment, improving the lives of others every single day

+ much, much more!!!