Job description

Job Description - Lounge Attendant:

Greet the guests and escort them to the designated seating

Collect payment from the guests at the reception counter before proceeding to the lounge

Ensure check in process runs smoothly – process the guest accounts accurately and efficiently

Handle the guest questions and concern in good manner

Making sure the reception area is always well prepared, clean and monitored at all times

Prepare food labels as required by the kitchen

Replenish food and beverages in the food counters and refrigerators in a timely and hygienic manner

Ensure sufficient stock levels of amenities are available

Ensure the services, hygiene, cleanliness, and tidiness of the Lounge achieve total customer satisfaction and meet company standards

Contribute to a safe working environment by ensuring properly trained in safe working practices, safety hazard identification and risk management

To attend training sessions and meetings if required

Report to duty punctually, dressed and groomed to required standards

Must have previous experience in a customer service or hospitality role, ideally within an airport or lounge environment

Strong communication and interpersonal skills, with the ability to engage with a diverse range of guests

Attention to detail and a commitment to maintaining high standards of cleanliness and organisation

Flexibility to work a range of shifts, including weekends and public holidays, as required

A passion for providing exceptional customer service and a genuine interest in the hospitality industry

Must have RSA

Weekend Availability

Job Type: Full-time

Pay: From $24.00 per hour

Benefits:

Free drinks

Free food

Travel reimbursement

Schedule

8 hour shift

Supplementary Pay:

Overtime pay

Penalty rates

Ability to commute/relocate:

Melbourne, VIC 3000: Reliably commute or planning to relocate before starting work (Required)

Experience:

Customer service: 1 year (Required)

Work Authorizations:

Australia (Required)

Work Location: In person