Permanent Full Time

We are seeking a business analyst with a passion for digital transformation and business process reengineering through customer centric solutions.

Deliver tailored solutions that influence Council’s technical direction

Opportunity to collaborate across our diverse organisation and bring people together

Workplace flexibility – 9-day fortnight, hybrid working conditions and flexible hours

LET’S EXPLORE THE JOB

Join our dynamic and progressive technology department and be responsible for the delivery of the IT Business Analyst function across our Digital Solutions team, and wider organisation.

In this role, you will work closely with internal and external stakeholders to elicit and analyse business needs and translate them into business requirements to drive efficiencies, add value and enhance our customer experience.

Your other key focus areas are;

Strong ability to question and challenge the status quo and to recommend, coordinate, and implement business and / or digital solutions within time, budget, and ensuring improved customer service delivery

Lead and coordinate the consultation with relevant technical specialists including vendors and provide direction, authorisations, and advice for system developers and administrators

Document business requirements to a sufficient level of detail for solution implementation and sign off by project sponsors and subject matter experts, including scope and current state processes

Provide leadership in the analysis of Council information, business processes, and workflow requirements

Facilitate and coordinate the process of designing the future state process and / or data model, applying techniques such as process mapping, data flow diagrams and using other relevant tools such as Microsoft Excel, MS Query and Visio etc

Read the position statement and learn more about this exciting opportunity!

LET’S HEAR ABOUT YOU

Our ideal candidate has expertise in process mapping, workshop facilitation and requirements documentation. You have strong analytical skills and a desire to build stakeholder relationships across our diverse business to influence technical direction, drive improvement, and build an innovative, collaborative, and resilient organisation. You are a curious person with a need to understand the why and how teams operate across the business. You are adaptable, approachable, challenge the status quo, and can critically analyse and investigate an issue to a conclusion. You have project skills and will thrive in the tactical space providing input into strategic architecture decisions. You have a real passion to collaborate across our organisation to create better outcomes now and into the future.

You will bring;

Degree level qualifications in Business Analysis or related field and/or extensive relevant experience

Demonstrated strong experience in business analysis and stakeholder engagement

Strong Business process mapping skills and experience using Visio

Strong ability to prioritise and manage multiple tasks and complex projects within a dynamic project environment, within tight deadlines

Extensive knowledge and experience with industry-standard Business Analysis methodologies- in both Waterfall and Agile projects

LET’S REVEAL THE PERKS

Competitive salary from $101,090 to $117,483 a year plus 12 per cent superannuation

Commencing salary set in line with skills and experience with annual reviews available to support movement through the salary range

Annual Enterprise Agreement pay increase

Weekly pay

35 hour working week with flexible working hours and hybrid work model

We value your health and wellbeing and offer generous discounted gym memberships through our Corporate Fitness program, connect with colleagues through our social club, be inspired by regular wellbeing initiatives, annual flu vaccinations, and confidential support via our employee assistance (EAP) program

Free parking available just a short walk from our modern, light-filled office.

We are committed to being an employer of choice. We will do all we can to help you develop your skills, and make a difference, right from the start. We have a flexible workplace and focus on all aspects of your physical and mental health and safety.

We want you to be with us for the long-term, so providing you with rich career experiences and ongoing development is our priority.

Picturesque lakeside setting with convenient access to scenic walking and cycling paths for lunch breaks.

Work with emerging technology

A supportive, innovative, and collaborative workplace culture where you will be closely connected with your team of professionals.

Shape our technical future and be involved in major projects

Along with many other perks that come from choosing Lake Mac!

CHOOSE THE LAKE MAC WAY

We know it is our people that will shape the future of our city. That’s why we’re passionate about providing a workplace that empowers our staff to be creative, innovative, and bold. When you join the team at Lake Macquarie City Council, you’re joining a group of people with a commitment to make our city even better. We’re proud of our city and the work we do, and we know you will be too.

We celebrate diversity and are committed to creating an inclusive workforce. We believe that a diverse network of employees, which truly reflects the people it serves and represents, is best equipped to understand and meet the needs of our community. We welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, people from culturally diverse backgrounds, the LGBTIQ+ community, refugees, and people with disability. We understand the skills and attributes veterans can bring to our Council.

LET’S START

If this job sounds like you, we would love to hear from you! Send your application and resume in by midnight, Sunday 3 August 2025.

For a confidential discussion related to the duties of the role, please contact Arnab Ghosh, Senior Business Analyst, on 02 4069 0013 or via email [email protected]

If you require assistance or an adjustment when submitting your application or have any questions about the recruitment process, please contact Penny Howell, Coordinator Talent Attraction, on 0437 931 461 or via email [email protected]

To view the Capability Framework – Role Profile relevant to this role, please click here.

Your experience throughout the application process matters to us. If you would like feedback on your application or interview, don't hesitate to get in touch — we're here for you!

To complete your online application, you will be asked to upload a copy of your resume and provide responses to questions which are based on the criteria listed in the Position Statement.

Please note that as part of Lake Macquarie City Council’s recruitment process, prior to an offer of employment being made, recommended candidates may be subject to a medical assessment which may include alcohol and other drugs testing.