Crisis Supporter & Trainer

Salary Range of $70,000 - $75,000 + Super.

Up to $18,900 salary packaging.

We offer Hybrid & Office based options for this role.

A flexible working environment suited to your lifestyle, is embedded.

This role is a part-time ongoing role working .06 FTE (working days and hours by negotiation).

Dedicated professional development each year, including external and internal development days.

We are an outcome-focused team that collectively collaborates to leverage the strengths within to achieve greater impact.

Where real people thrive!

About Lifeline Loddon Mallee

Our purpose is to provide a lifeline to those in distress, in the Loddon Mallee through a range of crisis and suicide prevention services that strengthen our community and offer hope. We’re working towards our vision of a suicide-free Australia. At Lifeline Loddon Mallee we focus primarily on crisis support services, education, and training so that we can make a powerful impact within our community and ultimately ensure that no one in our region has to feel hopeless or alone.

Our organisation focuses on supporting the development and ongoing implementation of suicide prevention and community wellbeing programs in the regions in which we operate, while looking for opportunities to grow Lifeline’s services that do not currently exist. You can find out more here: www.lifelinelm.org.au

The Role Overview

As we implement our ambitious new strategic plan, we’re seeking a self-aware, empathic, compassionate and respectful Crisis Supporter & Trainer to join our Crisis Services team to deliver support to those calling 13 11 14 and to deliver training both internally and to the community.

This vital role is ideal for a passionate self-starter looking to make a difference in a purpose-led team. It will initially undertake learning to become an accredited Crisis Supporter, then move into delivering services including mentoring others, and finally undertake training to deliver community training programs such as DV Alert, DV Aware, ASIST & Safetalk. The successful applicant will have the following passion:

Continuous improvement and lifelong learning

High level self-awareness, empathy, compassion and unconditional positive regard

Training, coaching and mentoring others in a caring and professional manner

A desire to help those experiencing difficult times

Reporting directly to the CEO and working closely with the Crisis Services Team, this role is ideal for someone with strong training skills (TAE 40116 required), a deep desire to help others and a collaborative approach to their lifeline learning.

Key Responsibilities

Deliver Crisis Support via 13 11 14 in alignment with Lifeline Australia operations manual.

Collaborate with the Services Coordinator to deliver student mentoring, call coaching and Crisis Supporter Workplace Training.

Collaborate with the Services Coordinator and Centre Supervisor to support volunteers, to enable engagement and retention.

Support and co-facilitate a range of mental health, suicide intervention and domestic violence awareness training programs.

Contribute to the planning of the training deliveries to achieve business outcomes.

Undertake tasks to meet the crisis supporter and trainer accreditation.

Administrative and data management tasks to achieve the role outcomes.

Key Selection Criteria

Essential:

Certificate IV in Training & Assessment (TAE 40116).

Minimum 2 years in a similar role.

Demonstrated experience in a support role (crisis support, mental health distress or suicide prevention, highly regarded).

Strong Interpersonal, communication and presentation skills.

Personal attributes of self-awareness, empathy, compassion, respect and unconditional positive regard.

Proven experience in facilitating workshops or group training with a Lived Experience focus.

Experience in administration tasks, and an ability to maintain databases.

Alignment with Lifeline Loddon Mallee purpose and values.

Desirable:

Strong understanding of the Mental Health system

Accreditations in any of these programs is desirable CSWT, DV Alert, DV Aware, ASIST, SafeTALK & MHFA.

Strong knowledge in Lifeline service delivery, framework, policy & procedure.

An understanding of Lived/living experience, with knowledge on how to create safety and share safely.

What we offer you

Join a passionate, purpose-driven team where your work creates lasting impact, and your wellbeing, growth, and individuality are genuinely valued.

Purposeful impact – make a meaningful difference in people’s lives by supporting those experiencing mental health distress, crisis and thoughts of suicide.

Growth and development – enhance your skills and advance your career through tailored learning opportunities.

Balance that works – enjoy flexible working arrangements suited to your lifestyle, including hybrid and WFH options, our teams are focused on outcomes not clock watching.

Valuable benefits – increase your income through salary packaging, up to $18,500 tax free benefit is available, access to travel and expense reimbursement, dedicated IT to complete your role.

Supportive culture – work with a servant leader, whose authentic commitment is to develop individuals, through a high trust approach, where expected values and behaviours are two way. The culture at LLM is collaborative and inclusive with a highly committed team.

For a complete position description, email [email protected]

For a confidential chat, call Lisa on 03 5406 0506.

Applications close 5 pm, Sunday 10th August, and should be sent to [email protected]

Only shortlisted candidates will be contacted; Lifeline Loddon Mallee reserves the right to begin shortlisting before the application close date.