The City of Casey is one of Victoria’s largest, fastest growing and most diverse cities. The Council plans and delivers quality services and infrastructure for the more than 400,000 residents and over 36,000 businesses who call Casey home.

Our workspace is located within Bunjil Place, a must-visit destination nestled within Narre Warren in Melbourne’s southeast. Bunjil Place reflects and enhances the city’s rich diversity by providing an energetic and cosmopolitan atmosphere through a lively community meeting place.

Our Benefits:

Benefits | City of Casey

• Experience a flexible, supportive work environment with a strong culture of collaboration and growth.
• Access to diverse professional development opportunities.
• Conveniently located near Westfield shopping centre, with an adjacent gym/pool offering Free Workout Wednesdays, discounted memberships, and an onsite café.
• Work in a multi-award-winning, architecturally designed office with fully equipped kitchens, free coffee, community library on-site, free parking, and more.

We live our values of dreaming big, empowering each other, and making our community proud.

A bit about the role

Join our high-performing Revenue and Rating team as a Rates Project Officer, where you'll play a vital role in the rollout of the new Emergency Services and Volunteers Fund (ESVF), replacing the current Fire Services Property Levy. You'll be at the forefront of supporting system updates, managing complex customer enquiries, and improving data accuracy and communication across key rates-related projects.

This is an exciting opportunity to contribute to meaningful change, improve customer experience, and build your skills in a collaborative and supportive local government environment.

What you’ll deliver

• Support the implementation of the Emergency Services and Volunteers Fund (ESVF), including system updates in TechOne.
• Respond to complex customer enquiries about levies, rebates, and eligibility with professionalism and clarity.
• Reconcile and report levy data to ensure accurate remittance and compliance with government requirements.
• Contribute to related rates projects including automation, OneCouncil, and third-party integrations.
• Maintain website content and support communication plans to enhance customer understanding and engagement.

What you’ll bring

• Relevant qualification in business, project management, or extensive relevant experience.
• Experience in Local Government rates, revenue, property, valuations, and customer service (including ESVF or Fire Service Levy).
• Good understanding of Local Government legislation relating to rates and revenue functions.
• Strong communication, stakeholder engagement, and relationship-building skills across diverse groups.
• Proactive, solutions-focused approach with skills in advocacy, negotiation, and conflict management to deliver excellent customer service.
• Willingness to undergo pre-employment background checks including National Criminal History Check, Working with Children Check and Eligibility to Work check.
• A curious, collaborative, and inclusive community mindset.

Position Description: Rates Project Officer

What’s next?

If you think this role might be for you, we would love to hear from you.

Please apply by following the links and attaching a cover letter and resume. We do not require any selection criteria to be addressed.

To find out more about the role, please contact Jo Kaylock, Head of Revenue and Rating at [email protected].

Applications will be accepted until 11.55pm on Sunday 10th August 2025.

Please Note: Applications will not be accepted via email. Please apply by following the links only.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.

At the City of Casey, we are proud to be an inclusive, child safe, and equal opportunity employer. We welcome applications from people of all ages, genders, cultures, backgrounds, and abilities, including those with a disability, Aboriginal and Torres Strait Islanders, LGBTIQA+ communities, multicultural communities, and refugee or migrant backgrounds.

We are committed to providing a diverse, safe, and inclusive environment where everyone can grow and succeed. We promote gender equity and actively address barriers to employment, ensuring participation without discrimination and supporting workplace adjustments.

For any reasonable adjustments or access needs during the application or interview process, please contact the Talent Team at 9709 9633 or [email protected].

The City of Casey reserves the right not to make any appointments for this position.

For more information about the City of Casey council and to stay across what's happening in our region, follow us on LinkedIn.