About the Company & Role

Our client is a fast-growing and successfully established retail organisation, expanding within the wellness sector. As a Customer Service Representative, you'll handle a mixture of phone-based customer interactions and administrative tasks. Our client is looking for an empathetic and tech-savvy problem solver with a proactive mindset. This is a fantastic opportunity to grow within a supportive and dynamic environment!

Duties

Within this role you will:

• Proactively follow up with customers to deliver a top-tier experience, addressing inquiries via phone and email while prioritising their satisfaction.
• Manage customer profiles in the CRM system, ensuring all details are accurate and up to date while coordinating product availability and logistics.
• Organise and track deliveries, liaising with couriers or third-party providers to ensure timely and efficient transport, even to regional locations.
• Handle administrative tasks such as dispatch coordination, CRM updates, and scheduling, all while maintaining a customer-first approach with minimal KPIs.
• Tackle ad-hoc responsibilities, including organising repairs or replacements, resolving issues, and gathering customer feedback to enhance their experience.

Skills & Experience

• 1-2 years' experience in a call centre role within the retail or logistics sector.
• Strong written, verbal, and interpersonal skills for effective communication.
• Proactive problem-solver, ensuring customer satisfaction with timely follow-ups.
• High emotional intelligence to foster and maintain lasting relationships.
• Passionate about delivering tailored, exceptional service at every touchpoint.
• Proficient in CRM systems, excelling in data and process management.
• Highly organised, adept at multitasking phone calls, admin work, and follow-ups.
• Committed to improving processes for a seamless customer experience.
• Must be an Australian citizen or permanent resident with no working limitations.

Culture & Benefits

• Plenty of opportunities for professional growth and development.
• A vibrant team culture that encourages collaboration and celebrates success.
• Regular team events and monthly lunches to foster connection and team spirit.
• Convenient on-site parking for added ease and accessibility.
• Please note that this role is fully on-site.

Apply Today

Please send your resume by clicking on the apply button.

Learn more about our Melbourne recruitment services: http://www.roberthalf.com.au/recruitment-agency-melbourne

Job Reference No: 06810-0013253134BS

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