We're Feros Care, and we're pleased to meet you.

We actively seek to include, welcome and value the unique contributions of all people. We encourage applications from Aboriginal and Torres Strait Islander people, people from cultural and linguistically diverse backgrounds, and people with disability.

Shape the future of participant support at Feros Care.

As a Specialist Local Area Coordinator (LAC), you will provide tailored support to participants with high support needs, multiple disabilities or significant barriers to participation. This role is place-based, community facing and focused on delivering intensive, high-quality services that promote inclusion and independence.

Why Feros Care?
At Feros Care, we value our people and offer:

• Not for Profit Salary Packaging of up to $15,899 per annum, and meal and entertainment salary sacrifice of up to $2,650 per annum, all tax free, stretching your income further.
• 17.5% Annual Leave loading.
• Cultural Leave Days for eligible employees.
• Enjoy exclusive discounts, financial tips, and wellness programs through our ForME employee benefits platform.
• Private Health Insurance Discount with Medibank.
• Employee Assistance Program (EAP).
• Paid Parental Leave (9 weeks) for eligible employees.
• Access to Fitness Passport - discounted gym and pool memberships for you and your family.
• $200 referral bonus per successful referral.
  

What you'll do:

• Deliver tailored support to participants with complex needs, ensuring their NDIS journey is accessible, empowering and aligned with their goals.
• Coordinate intensive planning and navigation across scheme access, plan development, implementation, reviews and check ins.
• Build strong relationships with participants, families, carers and local support networks to foster independence and sustainable community connections.
• Facilitate access to specialist services, clinical supports and mainstream resources that meet individual needs.
• Manage a specialised caseload and ensure that your service delivery meets NDIA benchmarks, approved activity hours and Feros Care's internal performance expectations.
• Engage with external stakeholders, such as clinical providers, community organisations and service networks to support complex participant scenarios.
• Maintain accurate records and reporting using NDIS and Feros Care systems.
• Continuous improvement practices through participating in audits, reviews as well as the development of best practice approaches.
• Participate in team planning, professional development and initiatives that advocate for the participant voice.

What you'll bring:

• Extensive experience supporting people with complex disability, high support needs and/or multiple barriers.
• Strong understanding of the NDIS participant pathway and planning processes.
• Case management skills including risk assessment, goal planning, and stakeholder coordination.
• Excellent communication, interpersonal and problem solving skills.
• Proficiency in data entry, reporting and case management systems.
• Ability to work independently in community based settings.
• A commitment to person centred practice, inclusion, and continuous improvement.

Qualifications & Checks:

• Tertiary qualification in community services, disability, social work, or a related field.
• Additional qualifications or experience in complex disability, case management or high support needs.
• Current driver's license and reliable transport to travel locally.
• NDIS Workers Screening Check & Working with Children's Check (or willingness to obtain).
• Undergo a Nationally Coordinated Criminal History Check.
• Valid Australian Working Rights.
• Lived experience of disability is highly valued.

If you would like to discuss accessibility requirements, preferred communication methods or other possibilities, please contact [email protected] or call us on 07 5669 0559 (Press option 3 to speak directly to the recruitment team).