Hire Controller

Torrensville, SA

• We're the largest family-owned equipment hire company in Australia and New Zealand.
• We'll back you all the way with the tools and resources you need to succeed.
• Benefit from ongoing training for constant skill development and growth
• Salary package $80,304 inc super + Profit Share

With Kennards Hire You Can

As a company that's been around since 1948, we know what matters most: family and it's at the heart of everything we do. We're the largest family-owned equipment hire company in Australia and New Zealand, with more than 2,000 team members located at over 200 sites and branches. Our mission is clear: we want to be the best hire company in the world. We're committed to growing sustainably and innovating in ways that benefit our people, our customers and our business. And at the end of the day, we're all focused on delivering what we say we will do - make our customers' jobs easy.

About the role

As the Kennards Hire representative to our customers, we support you with the training and development you need to be successful in your role. The Hire Controller will love dealing directly with our customers. They are responsible for providing outstanding customer service on the phone or in branch, coordinating hire contracts, and providing expert advice to our customers through their intimate knowledge of our range of equipment we hire.

This role requires you to;

• Provide exceptional customer service at all times in accordance with our 'Every Customer a Raving Fan" value.
• Assist customers over the phone using the reservation prompt script at the front desk.
• Create, update and finalise hire schedules
• Co-ordinating customer hire contracts and branch administration
• Make recommendations about complementary equipment or products that will support the customer's needs
• Support the Branch team by unloading, loading, and delivering equipment, servicing and cleaning equipment,
• Maintain a good knowledge of our range of gear to help find the best solutions for our customers.
• Process payments in accordance with the creation, cycle billing and completion of hire schedules
• Opening and closing the branch as required
• Clean and maintain the branch showroom, yard and storage spaces

About you

• Successful applicants have come from various backgrounds such as; Customer service, building & construction, hospitality, retail, driver, landscaping, trade & maintenance.
• Previous experience in a customer facing role with a passion for delivering exceptional customer service
• Proven track record with sales administration including generating contracts, quotes and billing
• Be tech savvy and the ability to learn new systems
• A proven ability to be adaptable to changing priorities and work conditions including the ability to both work as part of a team and to work autonomously to complete tasks within required timeframes
• Time management skills including the ability to plan ahead and reschedule in accordance with changes in priorities
• An interest in mechanics and construction equipment and a desire to learn

Why Join the Kennards Hire Family?

At Kennards Hire, you're not just doing a job - you're part of a team that backs each other every day. Whether you're in the yard, behind the wheel, or helping customers at the counter, your contribution matters. And we reward it. Here's why our team members stick around:

• Access to Discounted Equipment Hire - Tackle your own DIY or home projects with confidence using quality gear at a discounted rate.
• Profit Share Program - Share in the wins with performance-based bonuses paid twice a year.
• Salary Continuance Insurance - Enjoy peace of mind with income protection after 5 years of service.
• Leave Conversion - Take more time off with up to 5 days of unused sick leave converted into annual leave each year.
• Paid Parental Leave - Whether you're the primary or secondary carer, we've got your back as your family grows.
• Extra 1% Superannuation - Invest in your future with an additional 1% super contribution after 5 years.
• Salary Sacrifice Options - Save on tax while growing your super.
• WHEREFIT Discounts - Enjoy exclusive deals on fitness memberships, activewear, healthy meals, and wellness services.

So, whether you're starting out, switching roles, changing industries or ready to make your next career move, With Kennards Hire You Can.