At Guzman y Gomez (GYG), we’re passionate about bringing authentic Mexican flavours to life and believe in the power of food to unite people. We are seeking a driven and dynamic Retail Manager to join our team and lead the day-to-day operations of one of our vibrant restaurants. In this role, you will be responsible for maintaining operational excellence, fostering a high-performance team, and delivering exceptional customer experiences while upholding GYG’s commitment to quality and authenticity.

Key Responsibilities:

Manage day to day running of the restaurant, ensuring all operations run smoothly and efficiently.

Ensure that menu items are prepared and delivered in accordance with GYG’s food recipe and cooking guides.

Manage inventory and maintain stock at sufficient levels to ensure all products are available to customers at all time.

Hire, train, and motivate staff, fostering teamwork and alignment with workplace goals.

Arranging the ordering and purchasing of goods and ingredients according to budget.

Takes full ownership of the P&L including management of Cost of Goods Sold (COGS), Cost of Labour (COL), operating expenses and cash management.

Ensure the correct use and maintenance of all equipment in accordance with GYG requirements and the manufacturer’s guidelines.

Complete accurate financial and system reporting and provide results and feedback to the Culinary & Operations Coach/Franchisee.

Maintain restaurant security to protect people and assets including updating of security codes and key logs.

Effectively manage Local Area Marketing (LMA) initiatives to bring in new customers.

Comply with all workplace health and safety procedures and practices accordance with GYG requirements and policies.

Skills & Experience:

A minimum of Diploma qualification

At least three years of experience as a store manager in a retail setting

Strong financial and commercial acumen with a proven ability to identify and act on sales opportunities and P&L management strategies

Previous success in meeting and exceeding KPI’s in a managerial role

Proven track record of delivering outstanding customer service and enhancing the overall guest experience

Exceptional interpersonal and communication skills

Why Join GYG?

Flexible rosters and employment stability - talk to us about what work life balance means to you

Opportunities for advancing your leadership abilities – level up to Area Management and beyond

A comprehensive training program and support to set you up for success

Heavily discounted GYG meals

Free and comfortable GYG uniforms and exclusive merch

Annual Restaurant Managers summit – enjoy days of connecting, networking and sharing with leaders from across the country!

Cultural celebrations including Day of the Dead & Cinco de Mayo to name a few

The possibility of owning your own franchise or joining our corporate office in future

If you are a passionate leader with a love for food and a drive for success, we encourage you to apply and join us in delivering the GYG experience!