The Opportunity

As part of the Memorial Services Team, you will be at the heart of the Metropolitan Cemeteries Board (MCB), helping families honour and celebrate the lives of their loved ones.

In your role as a Memorial Services Officer, you will be responsible for preparing memorial sites and coordinating the placement of plaques and ashes in assigned locations. You will also conduct memorial and ashes placement ceremonies with families in attendance, ensuring each service is delivered with dignity, respect, and in accordance with the wishes of the customer.

Other responsibilities include, but are not limited to:

Deliver exceptional customer service in line with MCB’s values, ensuring every interaction is respectful, empathetic, and supportive.

Respond to customer enquiries about MCB services, products, policies, and regulations with clear and helpful information

Prepare urns and documents for the collection of ashes, ensuring accuracy and respectful handling.

Check memorial plaques against orders and invoices to ensure they are correct and of quality before placement.

Maintain accurate records using the Cemetery Records System, ensuring all data is up-to-date and compliant with regulatory standards.

This position is primarily based at our Fremantle Cemetery Monday to Friday. However, you may be required to work across other sites as needed. The role includes alternate rostered Saturday work, in which TOIL or overtime will be applied.

For further information, please refer to the attached Job Description Form (JDF) and/or contact Mr Kim McConchie, Monumental and Memorial Services Coordinator, on 0455 083 334.

There is currently one [1] permanent position available for immediate filling, based at Fremantle. A pool will also be created for any future vacancies that arise over the next 12 months for our Fremantle, Karrakatta and Padbury locations.

About Us

The MCB as the custodian of Perth’s cemeteries, provides sensitive services and places that honour the lives of the diverse Perth community. A self-funded statutory authority, the MCB operates seven cemeteries and memorial parks across Greater Perth.

Our aspiration

To be a sanctuary for our community, preserving history and culture and providing places for remembrance and connection.

Please go to the Metropolitan Cemeteries Board to find out more about our benefits and working with us!

About You

As the successful candidate, you will demonstrate the following:

You are empathetic and customer-focused, with a commitment to delivering high-quality service

Possess strong verbal and written communication skills. You communicate comfortably with people from all walks of life and provide compassionate support during emotionally challenging moments.

You’re confident working independently in an outdoor environment and capable of performing manual handling tasks safely and efficiently

Experienced in handling sensitive situations with discretion, empathy, and professionalism.

Sound computer literacy skills and a high level of attention to detail.

How to apply

Select the ‘Apply for Job’ button and provide the following documents:

A current resume/CV outlining your work experience and skills as relevant to this opportunity.

A two [2]-page letter addressing the Work-Related Requirements specified in the JDF.

Please note:

Applicants who are shortlisted will be assessed on all Work-Related Requirements during the selection process.

Please ensure you have plenty of time to submit your application to allow for unanticipated problems. Late applications will not be accepted.

Applications close Wednesday, 30 July 2025 @ 16.00pm

The successful applicant or applicants assessed as suitable through this process may receive further offers of contract employment and/or offers of permanent employment in this or similar roles.

For technical difficulties while applying online, general recruitment enquiries, or to request documents in an alternative format, please contact Human Resources on (08) 9383 5228 or [email protected].

If you have any access needs and may require adjustments to allow you to fully participate in the application and interview process, or alternative methods of communication, please contact Human Resources on 9383 5228. If you are an Aboriginal person who would like assistance with your application, please contact Jobs and Skills WA on 13 64 64.

Equity and Diversity

The MCB embraces diversity and believes that the best services come from a workplace where diversity in thought is welcomed and encouraged every day. We are committed to creating an equitable and diverse workforce, where we encourage applications from people with disability, Aboriginal and Torres Strait Islander people, people from culturally diverse backgrounds, women, youth and people from sexual or gender diverse orientations.