Company description:

Department of Communities and Justice

Job description:

Case Manager

Location - Parramatta

Employment type - 1 x Ongoing full-time role and 1 x Temporary full-time role up to 12 months

Salary - $113,574.00 pa - $125,720.00 pa, plus employer's contribution to superannuation and annual leave loading

Are you passionate about delivering evidence-based outcomes and making a meaningful impact in the justice system? We're looking for a detail-oriented and motivated Case Manager to support the management of historic child abuse civil claims related to Youth Justice.

Your role

This role is within the Conduct and Professional Standards (CaPS) team and will work closely with Legal Officers and Youth Justice to ensure that civil claims of child abuse made against Youth Justice are thoroughly and sensitively investigated.

As a key contributor, you will help build capability within CaPS by consulting with Legal Officers at key stages of each claim and providing a comprehensive assessment of matters relating to current employees.

What you'll do

The Case Manager's day-to-day duties and responsibilities include:

• Obtaining records and conducting forensic analysis of allegations made in historic child abuse civil claims (Youth Justice), including gathering and reviewing information and records, and identifying opportunities for process improvement.
• Preparing detailed case summaries and factual reports to support legal officers managing civil claims.
• Collecting, recording, and maintaining accurate case information to support assessments, advice provided by external legal providers, information sharing, and reporting.
• Reviewing and contributing to the development and implementation of internal procedures related to the factual investigation of child abuse claims against Youth Justice. Managing changes to procedures and/or policies that address systemic issues and emerging themes.

You will be joining a small, dynamic, and supportive team that values collaboration and professional growth. We foster a culture of open communication, mutual respect, and a shared commitment to achieving evidence-based outcomes.

What we're looking for

In addition to the essential requirements outlined in the role description, the ideal candidate will possess:

• Demonstrated experience in managing civil litigation matters, with a strong understanding of case management principles and relevant procedural rules.
• Excellent organisational skills and the ability to manage competing deadlines across a diverse caseload.
• Strong written and verbal communication skills, along with the ability to build and maintain positive working relationships both within the team and with external stakeholders.

Download the role description.

If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.

To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now' button.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply - you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Apply now and join Australia's top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Targeted Question 1

Can you give an example of an investigation or complex project you managed, the biggest challenge you faced, and how you overcame it to achieve the outcome?

Targeted Question 2

Describe a time where you were given a difficult request/task with little to no direction as to how it was to be completed but were expected to deliver results. What did you do to ensure the task was completed and what was the final outcome?

Applications close Sunday, 3 August 2025 at 11:59 pm AEST.

Got a question?

For more information about the role or what it's like to work for DCJ, please contact the hiring manager Jade Newton on 0436 489 802 or at [email protected]

If you've got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call Anjy Fayad on 02 9765 3042 or via [email protected]

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

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Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW' page.