• Full time, 12-month contract
• Dynamic role assisting the Shire’s internal & external customers
• Friendly, supportive team environment
• Contribute to exciting business improvement initiatives and systems change

We’re looking for a positive and community-minded Customer Service Officer to join our friendly team. This role suits someone who enjoys variety, works well in a team and takes pride in delivering excellent service. You’ll be supporting our team through an exciting systems transition, so a proactive mindset and the ability to step up and take ownership of tasks will be highly valued. If you have a professional manner, flexible outlook and can-do attitude, we’d love to hear from you!

The Shire of Capel is located in the South West, halfway between Bunbury and Busselton. We are nestled between the beach and the forest and are one of the fastest growing coastal Shires in Australia. At the Shire we value Honesty, Empathy, Accountability, Respect and Teamwork which underpin the way we work with our elected members, the community and each other.

Job Description
As a Customer Service Officer, you’ll be the first point of contact for customers visiting or contacting the Shire. You’ll manage a broad range of enquiries and requests, assist with bookings and payments, and direct technical and complex matters to the right teams. Your day might include receipting payments, managing venue hire, handling deliveries or providing administration support.

You’ll need to juggle priorities with ease, show initiative with problem-solving and communicate with warmth and professionalism. This fixed-term role plays a key part in maintaining a positive customer experience and supporting our internal teams. As we transition to a new operating system, there may be opportunities to assist in other teams or support your customer service colleagues working across different areas. Your flexibility, teamwork and positive attitude will help make it a success.

The Rewards
As part of our team, you will enjoy:

• Flexibility and support
• Investment in you and your career
• An inclusive culture where all our people are valued, EEO, diversity and differences are respected
• A strong focus on employee wellbeing and safety
• Full time, 19-day work month
• Base annual salary $63,136 per annum
• Annual leave loading of 17.5%
• Up to 14% Shire superannuation contribution
• Employee benefits program offering a wide range of discounts

For further position related requirements please refer to Position Description – Customer Service Officer PDF (295KB).

If you are viewing this ad in Seek the link may have been removed. Please view this vacancy on our website at capel.wa.gov.au/careers to access the position description.

Desired Skills and Experience
We embrace diversity and encourage applications from individuals of diverse backgrounds to join us in servicing our community for the future.

To be considered for this role you will be able to demonstrate:

• Behaviour that positively demonstrates the Shire’s HEART of: Honesty, Empathy, Accountability, Respect and Teamwork
• Strong customer services experience
• Demonstrated administration experience
• Strong computer skills, including use of Microsoft products (Outlook, Word, Excel) and databases
• Excellent interpersonal skills
• Good numerical and literacy skills

Cash handling experience and knowledge of local government structure and function will be highly regarded.

Please include a cover letter with your application outlining your interest in the role, along with detailing your relevant experience or skills in customer service and/or administration that make you a strong candidate.

Applicants who need assistance with their application or wish to discuss any potential barriers that may prevent them from applying are encouraged to contact Organisational Development on 9727 0222 to discuss.

Further position related enquiries can be directed to Kristy Reeves, Coordinator Customer Service, or Organisational Development on 9727 0222.

Applications close
9.00am on Tuesday 5 August 2025.

The Shire of Capel reserves the right to commence interviewing prior to the application close date and close this position for applications early should a suitable candidate be found.