About the Company
This Melbourne-born Build-to-Rent (BTR) business is redefining renting in Australia by creating and managing communities built entirely for renters. With a mission to make renting more sustainable and secure, the organisation is focused on building strong, connected communities that people genuinely love to call home.

A strong social commitment underpins every project at least 10% of each development is dedicated to social, affordable, and specialist disability accommodation, helping provide homes to those who might otherwise struggle to find suitable housing.

Why Join?

• Learning & Growth: Support for courses, conferences, and tuition reimbursement to help you thrive.
• Leadership Pathways: Access to development programs designed to grow future leaders.
• Recharge Days: Extra Fridays off and community impact days to prioritise wellbeing.
• Social Vibes: From knock-off drinks to team lunches, a social club keeps the good times rolling.
• Fitness & Giving: We'll cover entry fees for fun runs, match donations, and cheer you on.
• Sustainable Benefits: Salary packaging available for electric vehicles—drive clean, save more.
• Loyalty Perks: Annual wellness gifts, plus extra leave—3 days after 3 years, 5 after 5.
• Salary: $85K base + 15% performance-based bonus
• Work with a collaborative leadership team and trusted brand
• Step into a new role with a brand new portfolio of built-to-rent properties

About the Role
As Senior Resident Manager, you'll oversee the resident experience and operational management of this flagship development. Your role combines end-to-end property oversight, front-of-house leadership, community engagement, and team management. You’ll work closely with the General Manager to ensure every resident interaction reflects the brand’s high standards—and actively contribute to shaping the building’s culture from the ground up.

This is not your average property role. It’s ideal for a seasoned property manager who thrives in a fast-paced, resident-facing environment and loves bringing people together through creative, consistent service delivery.

Key Responsibilities

• Lead a welcoming, inclusive front-of-house experience and foster a strong sense of community through resident events and engagement programs
• Oversee day-to-day building operations including move-ins/outs, VCAT and RTBA processes, parcel management, and system compliance
• Manage amenity spaces, service communications, and promote ancillary services across the building
• Collaborate with Facilities and Leasing teams to ensure seamless resident experiences and operational efficiency
• Drive financial performance, conduct apartment checks, and support lease renewals and reporting
• Supervise and develop a small team, manage rostering, and contribute to recruitment, training, and performance planning
• Ensure safety, risk, and incident management meet WHS and legislative standards, and enforce tenancy agreements with fairness and consistency

What You’ll Bring

• 3+ years’ property management or similar experience
• Proficiency in Mandarin is an advantage, as it supports communication with part of the resident community
• Experience with portfolio management and team supervision
• Strong VCAT knowledge—applications, representation, and process
• A proven ability to manage resident engagement and conflict resolution
• Real Estate Agent’s Representative Certificate (required)
• Strong organisational, tech, and communication skills
• A passion for delivering memorable resident experiences

Apply Now
If you're a proactive and service-led property professional who thrives in community-building and leadership, this is your chance to step into something bigger.
Click APPLY or email your resume to [email protected].