Business Performance Analyst

NSW Department of Customer Service
Sydney, NSW
A$113,574-$125,720 p/a
Government & Defence → Government - State
Full-time
Hybrid

Posted 3 days ago


The State Insurance Regulatory Authority (SIRA) is looking for a Business Performance Analyst to join our team!

Benefits

  • Fantastic ongoing clerk grade 7/8 Opportunity.
  • Salary range: $113,574- $125,720 + super, commensurate with experience.
  • Hybrid working from Sydney or Gosford.
  • State of the art offices.
  • Wellbeing programs and resources available.
  • Excellent career development and learning development opportunities.

About Us

The Premium & Markets team within SIRA ensures that the premiums for NSW Compulsory Third Party, Workers Compensation and Home Building Compensation insurance products are affordable, equitable and fair for NSW customers and at the same time ensure that the insurance schemes are adequately funded for long-term viability.

The primary goal of our work is to ensure that we achieve the balance of affordability of premiums for all customer groups and achieving financially sustainable schemes. We do this by:

  • active monitoring and regulation of insurer profitability, as well as facilitate and stimulate innovation
  • establishing and maintaining effective premium mechanisms and platforms
  • using digitisation and data-driven regulation and intervention
  • monitoring and safeguarding healthy market dynamics and construct.

Understand more about SIRA - here.

Your responsibilities will include:

  • Contribute to the production of reports and dashboards to support the analysis and evaluation of CTP premium filings from insurers
  • Monitor and prepare analysis, graphs and provide analysis to support the recommendations of the team that deliver on organisational and government objectives
  • Undertake qualitative and quantitative research to identify trends and assist in determining business priorities to support the delivery of organisational and government priorities
  • Undertake projects and corporate initiatives liaising with clients to ensure requirements are discussed and best practice techniques are utilised to ensure requirements and standards are met on time and to the expected standard
  • Maintain awareness of relevant issues, policy obligations, insights, challenges industry trends and practices and opportunities to recommend innovative solutions that optimise outcomes and contribute to a best practice function in line with organisational and government priorities

For more information on the role and its accountabilities, click here to view the role description.

About you:

  • Commitment & self-motivation, taking advantage of opportunities to learn new skills.
  • Take responsibility for delivering high quality customer focused outcomes.
  • Co-operate with internal and external stakeholders to achieve customer outcomes.
  • Participate in and contribute to the team to help resolve issues.

If you want to be part of this forward thinking, innovative team that thrive in challenging the status quo, we would love to hear from you!

Closing date: Tuesday 29th July 2025 [9:59am]

What we need from you:

To start your journey towards becoming our Business Performance Analyst, please click on the link below and attach your resume (max 5 pages) and cover letter (max 2 pages).

In your cover letter please share your motivation for applying for this position and your relevant skills.

A talent pool may be created from this recruitment process to fill future ongoing and temporary opportunities.

For any enquiries regarding the recruitment process, please contact Emma Corke, Talent Acquisition Advisor on 02 9372 9167 or [email protected]

Belong in our diverse and inclusive workplace:

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you feel you may require an adjustment during the recruitment process, please contact our Diversity, Equity and Inclusion team via [email protected] or 02 9494 8351.

For more information, please visit:

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process


About NSW Department of Customer Service

Sydney, NSW, Australia
Government & Defence
5001-10000 employees

We are a team of more than 12,000 people, working together to provide services that improve the lives of our 8+ million customers across NSW. As a leading central service NSW Government agency, we are made up of over 30 agencies, entities and business units, which makes our work incredibly diverse.

We are focused on delivering first-class customer service, regulatory reform and digital transformation is at the heart of what we do; driven by our many teams across DCS including Service NSW, Digital.nsw, Revenue NSW, State Insurance Regulatory Authority and Telco Authority.

Come join us and influence the future of our great state.

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