Summary

The First Aid Coordinator will have primary responsibility of overseeing the First Aid treatment room at Raging Waters and ensuring that policies and procedures are adhered to. They will ensure that all documentation is completed correctly and report directly to the Operations Manager. The First Aid Coordinator will be responsible for the induction and training of incoming First Aid Officers and upholding Raging Waters Sydney Policies and Procedures at all times.

They will be responsible for rostering of First Aid Officers, maintenance, stock control and replenishment of first aid supplies. As a member of a highly professional team, the First Aid Officer works collaboratively with all relevant staff to ensure the effective and efficient administration and delivery of all facets of First Aid services within Raging Waters Sydney.

The First Aid Officer ensures the First Aid Treatment Room is a welcoming, supportive, effective, and efficient environment for all team members, contractors, and guests. They will also provide some administrative support associated with incident reporting, and other clerical tasks as required.

The First Aid Officer will be self-motivated and professionally presented and require a ‘hands-on’ approach with the ability to work as a part of a team. The First Aid Officer needs to possess excellent communication skills and be innovative and enthusiastic.

Roles & Responsibilities

Leadership

Act as an ambassador for Raging Waters and enforce policies of both the park and Parques Reunidos.

Lead by example with integrity; support team development and performance.

Conduct training, competency assessments, and maintain cleanliness and presentation standards.

Oversee rostering and timekeeping using Quinyx, ensuring accurate staffing levels.

Support cross-departmental communication and operational continuity.

First Aid

Attending to ill or injured team members, contractors, and guests.

Be able to keep calm during emergency situations and provide efficient care.

Ability to assess guest and team member medical conditions and figure out an appropriate course of treatment quickly and accurately.

Ensure the level of care is appropriate and in accordance with ANZCOR Guidelines and other peak bodies for the provision of First Aid in Australia.

Maintaining and update records of team member medical conditions and allergies.

Maintain accurate and confidential records for all injuries.

Assist with entering all types of incidents into the software system, including pool rescue and security incidents.

Complete all reporting in a timely manner and investigate accidents/incidents as necessary in conjunction with the People & Culture Director and Director of Operations, or any other member of the management team.

Identify hazards in the working environment and initiate risk assessments.

Conduct follow-up calls to guests to help meet Raging Waters Sydney’s public liability obligations.

Conduct follow-up calls to team members if directed by People & Culture Director.

Maintaining resources, equipment and stock relating to health and first aid.

Participate in Emergency response training (ERT) training/drills as directed by the Operations Manager including debriefing sessions.

Maintain a positive work relationship with all members of the team to build a relationship of confidence and trust critical to the effective and efficient handling of an emergency.

At times, carry out delegated duties requiring little or no supervision.

To assist in the development, implementation, delivery and review of workplace health and safety policy and procedures that ensure Raging Waters Sydney meets its various obligations.

Assist in the development, implementation, delivery and review of policy and procedures that ensure Raging Waters Sydney meets its various obligations including financial, workplace health and safety, industry, and legal requirements.

Responsible for assisting with first aid cleanliness including sweeping, emptying bins, sanitising and cleaning of surface areas, work areas and first aid restroom.

Assist with administration tasks as directed.

Perform other duties as required and directed by the Management of Raging Waters Sydney.

To carry out all duties and responsibilities as assigned by the Operations Manager, Director of Operations, People & Culture Director, or member of the Management Team.

Workplace Health & Safety (WHS):

Follow WHS policies and promote a proactive safety culture.

Correctly use PPE and model safe work practices.

Report incidents and near-misses promptly.

Liaise with Return-to-Work Coordinator for injury management support.

Attend WHS meetings and safety-related discussions.

Requirements

Essential Certifications

HLTAID011 – Provide First Aid

HLTAID015 – Provide Advanced Resuscitation

Current Working with Children Check

Desirable Certifications

HLTAID014 – Provide Advanced First Aid

HLTAID016 – Manage First Aid Services and Resources

HLTSS0068 – Occupational First Aid Skill Set

Certificate IV in Training & Assessment

Languages: Fluent English

Skills:

Strong communication, leadership, and problem-solving ability.

Calm and authoritative during emergencies.

Ability to prioritize and manage workloads effectively.

High emotional intelligence and customer service focus.

Experience:

Experience in scheduling and rostering management.

Previous experience in training and advising others.

Intermediate computer skills, with competency in using Microsoft Office (Word, Excel, Outlook, Power Point and SharePoint).

Experience as a First Aid Officer or in a similar role as an Event Medic.

Computer and data entry experience.

Experience in managing and/or contributing to First Aid responses.

Any other relevant comments:

Must be 18 years or older

Must be available at least 2 days per week during peak season

Must be able to work flexible hours, including weekends, evenings, and public holidays

Must follow the Company Code of Conduct and Employee Handbook

Expected to act professionally and represent the company well at all times

Must be able to work indoors and outdoors in all weather conditions

Must follow directions from all levels of management

Smoking only allowed in designated areas, if legally permitted

Physical Requirements

You must be physically fit and able to perform tasks like:

Walking, standing, sitting

Lifting, carrying, pushing, pulling

Bending, reaching, squatting, twisting

Repeating physical movements for extended periods

Benefits of Working with Us at Raging Waters Sydney

As a valued team member, you’ll enjoy a range of great perks, including:

Free Admission to Raging Waters Sydney

Ticket Incentive Program – Share the fun with family and friends

Food and Retail Discounts across the park

📧 For more information:

Email us at [email protected]

📄 Ready to apply?

Apply online through the Raging Waters Sydney website employment page.

https://grpr.wd3.myworkdayjobs.com/parques_reunidos/job/Raging-Waters-Sydney-427-Reservoir-Road-Prospect-NSW-2148-Australia/Raging-Waters-Sydney---First-Aid-Coordinator_JR106623