Advance your career by joining one of the most diverse public sector organisations in WA.

Are you interested in a challenging and rewarding career working in the justice system? Join Court and Tribunal Services and be part of a team striving to deliver access to high quality justice, information and services to the West Australian community.

About the role

Level 2 roles are critical in providing excellent customer and advisory services on court practices and procedures to all our internal and external customers, as well as comprehensive administrative court support. We undertake a variety of customer service and administrative support activities, including document lodgement, front counter, call centre, case management, information management and support services for the judiciary.

You may be required to:

Attend to enquiries either in person or by telephone.

Handle difficult customer interactions in a courteous manner.

Provide an advisory service in relation to practices and procedures.

Assess and process applications.

Lodge documents into the court and tribunal’s database.

Liaise with legal counsel, WA Police and court and tribunal users.

Prepare and check legal documents.

Attend in court to assist Judicial Officers in court hearings.

About You

We are looking for people with:

Strong interpersonal, written and verbal communication skills;

Resilience and an ability to remain calm under pressure;

A high level of empathy, professionalism and accuracy in the delivery of information to a diverse range of customers;

Ability to work well with technology and competently operate computer systems; and

Ability to learn how to interpret and apply legislation, policies and procedures.

When considering whether this opportunity is right for you, it’s important to consider the nature of the work Court and Tribunals undertakes. Some Level 2 roles may involve exposure to evidentiary materials (including but not limited to photographs, videos, written statements, and oral information) that may be confronting and/or distressing. Court and Tribunal Services is committed to reducing the exposure to these materials/information for staff wherever possible, and the Department of Justice offers services and resources to support staff.

Benefits and Opportunities

20 days annual leave per year, plus 3 repealed public holidays.

13 weeks paid long service leave every 7 years.

Access to corporate health cover discounts plus other health and wellbeing initiatives.

Learning and development opportunities.

Why join the team?

When you join the Department of Justice, you become part of a people-focused organisation, working hard to make our community a fairer and safer place to live. We offer many different employment opportunities in locations around Western Australia. You will have a chance to make a real difference to your local communities and to the lives of those you work with.

Want to find out more about this role?

To find out more about this opportunity and how to apply for this position, follow the direct link below.

https://search.jobs.wa.gov.au/page.php?pageID=160&windowUID=0&AdvertID=382262

Applications must be received before Tuesday, 29 July 2025 at 4:30pm.