Salary: PTS1.1-1.4 / $57,077.00 - $70,315.00 p.a.
Full Time / Ongoing
Metropolitan Locations

SA Ambulance Service (SAAS) is the provider of emergency ambulance services in South Australia and is dedicated to providing the people of SA with the highest level of emergency medical patient care, treatment and transport.

The Patient Transfer Officer (PTO) position responds to requests for non-emergency care and transportation of patients, ensuring that appropriate standards of customer service and patient care are maintained. PTOs work closely with hospital staff and nursing home personnel to ensure that patients requiring transportation receive the highest level of service.

Please note: While the role typically involves low-acuity cases, there may be times when your team is the closest ambulance to a high-acuity emergency.

Please visit the Patient Transfer Officer Career Page to find out more and be sure to read through the Frequently Asked Questions attached below to gain a greater understanding of the position.

Eligibility

SAAS are seeking applicants with the following abilities, values and experience:

• Ability to put the patient first and work confidently with people at all levels to achieve good outcomes
• Ability to remain calm and solve complex problems in stressful situations
• Ability to listen, show empathy and demonstrate compassion towards vulnerable clients/patients
• Ability to use sound inter-personal and communication skills, including the ability to communicate both verbally and in writing
• Demonstrated customer service skills with the ability to work with clients/patients to achieve positive outcomes
• Ability to work as a member of a multidisciplinary team with a strong commitment to teamwork
• Ability to demonstrate integrity, honesty, professionalism and confidentiality in all dealings
• Experience in acting promptly to solve problems under pressure

Applicants must hold a current HLTAID011 - Provide First Aid qualification to be eligible for appointment.

Salary Packaging with SMART

As an employee of SAAS, you may be eligible to salary package a range of living expenses through Smart. Visit Transition | Local Health Network and SA Ambulance | SA Gov Smart for more information.

Appointment will be subject to a satisfactory Criminal History Check.

Aboriginal and Torres Strait Islander applicants are encouraged to apply.

Job Ref: 908961

Enquiries to: SAAS Recruitment Team - [email protected]

Applications Close: 1 August 2025 @ 11:55pm

Role Description - Patient Transfer Officer RD V12.pdf

FAQs - Patient Transfer Officer - Frequently Asked Questions.pdf