Job Reference:1041377

About the Role:

Curtin University has exciting opportunities in Curtin Connect! We are seeking three Curtin Connect Officers to join our team on a:

• Full-time, permanent contract.
• Full-time, fixed term contract until December 2025.
• Part-time (0.8 FTE), permanent contract.

In these roles, you will be the first point of contact for all student enquiries across the student lifecycle. You’ll handle high volumes of enquiries through multiple channels, including face-to-face, phone, live chat, and our customer relationship management system.

These roles have a strong focus on current student engagement, providing support and resources to our diverse student body. To be successful you will require skills in customer service, problem solving and knowledge management, and strong time management.

Your responsibilities will include:

• Deliver high-quality customer service across phone, email and face-to-face interactions by responding to queries and ensuring students and customers receive accurate, consistent and timely advice.
• Maintain up-to-date knowledge of Curtin’s courses, programs, admissions, enrolment processes, fees, scholarships and related student services to provide informed guidance.
• Accurately record and manage information in the customer relationship management (CRM) and student management systems.
• Assist students to navigate and manage their own enrolment and class registration through self-service platforms.
• Record, resolve or escalate student queries in line with established referral processes, ensuring issues are addressed promptly and appropriately.

We are looking for:

• Experience working in a busy, front-line customer service role, with a strong commitment to delivering exceptional client satisfaction.
• Proven ability to manage time effectively, prioritise tasks, and consistently meet deadlines.
• Strong interpersonal skills, with the ability to work both collaboratively in a team and independently under general guidance.
• Excellent verbal communication skills, with the ability to engage confidently and professionally with people from diverse backgrounds, demonstrating cultural sensitivity.

Role Requirements:

1. For the continuing (permanent) role, you will require permanent work rights in Australia to be considered
2. For the fixed-term contract, you will require current work rights in Australia that match the tenure of this role
3. Successful applicants are subject to a National Police Clearance, and background, integrity, and reference checks to Curtin’s satisfaction

Curtin Connect

Curtin Connect is the student-centred hub for student services, support, and advice. The centre is high-functioning and dynamic, with a friendly and collaborative team that works under the model of continuous improvement and continually evolves with the changing tertiary education landscape.

About Curtin University

We are an energetic, dedicated team of academics and professionals working together to provide global solutions through quality graduates and innovative research. Curtin is a welcoming space where integrity, respect for one another, courage, excellence, and impact are essential to everyday life. First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities and genders, and people of diverse ethnicity, nationality and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information, please visit our Diversity and Inclusion page - https://staff.curtin.edu.au/discover-curtin/diversity-equity-and-inclusion-at-curtin/

What We Offer You:

Situated on Whadjuk Nyungar Country, our vibrant Bentley campus includes an art gallery, gym, childcare and medical centre, bus station, accessible parking and endless food options including a supermarket. Aside from the vibrant campus life, we offer more than just a job. Curtin offers a wide range of generous benefits, including additional leave, salary packaging, health and wellbeing services and an array of discounts for retail, travel and much more. For more information, check out our benefits page!

For more reasons to work at Curtin, please visit https://staff.curtin.edu.au/discover-curtin/

Join Us!

If this sounds like your next role, please click APPLY NOW and provide the following documents:

• CV
• Cover Letter outlining your interest and experience (2 page maximum).

If you have any queries in relation to this opportunity or the application process, please contact our careers team on [email protected] or 08 9266 9000 (option 3,1), quoting the reference number. Please note applications will not be accepted via this email address.

Applications close: Monday, 21 July 2025.

Disclaimer: Please note that there is no standardised time for the closing of adverts on the specified date. Therefore, we recommend submitting your application ahead of this deadline. Late applications will not be considered, and only successful candidates will be contacted.

Please note we are not accepting applications from recruitment agencies at this time.

Curtin reserves the right at its sole discretion to withdraw from the recruitment process, not to make an appointment, or to appoint by invitation, at any time. We reserve the right to remove the advert earlier than the date on the advert.