Your new company

This opportunity is with a reputable Federal Government department located in the heart of Perth CBD. The organisation plays a vital role in delivering services to Australians and is committed to professional excellence, integrity, and public impact.

Your new role

Join a dynamic team where you'll provide exceptional phone-based support to the public. As a Customer Service Officer, you'll handle a high volume of calls, respond to enquiries with empathy and professionalism, and complete administrative tasks across various internal systems. This is a full-time position, Monday to Friday from 8:30am to 5:00pm.

What you'll need to succeed

• Proven experience in a busy call centre or similar high-volume customer service role
• Strong administrative and data entry skills
• Excellent verbal communication and active listening abilities
• High levels of resilience and efficiency
• Australian Citizenship (required to obtain Baseline Security Clearance)
• Willingness to undergo clearance and work in a fast-paced government environment

What you'll get in return

• A stable, full-time position within the Federal Government
• Work-from-home flexibility after probation
• Opportunity to make a meaningful impact supporting Australians
• Ongoing training and support to master internal systems and services

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or contact Leah McGreevy on 08 9254 4522.