Make a genuine impact on the lives of Lifetime Support Scheme participants.

Join a collaborative team in a flexible environment.

Full-time, Fixed-term Opportunity Until June 2026. Requests for Part-time will be considered.

Let's get straight to the details...
In this role you will be responsible for coordinating, developing and delivering a range of service improvement initiatives, projects, policies and practices across our Services Directorate that facilitate the delivery of best possible outcomes for Lifetime Support Scheme (LSS) Participants. You will proactively engage with a broad range of stakeholders to understand business requirements, analyse problems, identify root causes to service delivery issues, and develop and implement service improvements. You will also conduct high quality research and implement a range of complex project activities with a focus on improving quality, efficiency and service delivery.

For more information about the role, please refer to the Job & Person Specification.

The experience we are looking for…
To be successful in our position you will have:

Experience developing, writing and implementing policies, procedures and projects

Proven project management experience relating to service delivery to deliver quality outcomes within a health, disability, personal injury or related industry

Demonstrated ability to identify, define and analyse problems, ideally relating to allied health business practices, policies, systems and processes and scope, develop and implement timely responses

Significant experience in writing formal communications that may include board papers, technical scoping and procedure documentation and preparing and delivering verbal and written reports to senior management

If you don't meet all of these requirements, but think you would be great at this job, we'd still like to hear from you.

Now, a bit about who we are …
The Lifetime Support Authority (LSA) delivers the Lifetime Support Scheme (LSS) which funds necessary and reasonable treatment, care and support for people who sustain serious injuries in a motor vehicle accident on South Australian roads, regardless of fault.

As a team, we are passionate about our contribution and committed to our vision: Making a difference in the lives of LSS Participants, who are at the centre of what we do.

Our person-centred approach extends to our people; we offer attractive, modern offices in Adelaide's CBD as well as opportunities to work from home; a dynamic, supportive, and flexible work environment and we value empathetic and thoughtful like-minded people, as much as we value skill set. Our people are important to us and encouraged to flourish through professional development opportunities. As we grow, so do our people.

Check out the benefits available to you as an LSA employee here and click here to hear what our people have to say about working at the LSA.

We encourage you to learn more about the LSA to see the impact working with us has.

Application Instructions: Applications must be submitted online. Please submit your CV and a cover letter (max. 2 pages) addressing the key selection criteria outlined in the Job & Person Specification.

Should you require any further information please direct your query to Rachel Allen, Senior Manager Quality Service Improvement and Safety on 0461 526 631.

Position Conditions: Full-time, Fixed-term Opportunity Until June 2026. Requests for Part-time will be considered.

Remuneration: ASO6 ($98,478 - $104,165) + Superannuation

Special Conditions

Appointment will be subject to the provision of a valid Working with Children Check and a satisfactory Criminal History Check that is no more than six months old.

Some out of hours work may be required.

All applications are to be submitted by Sunday 27 July 2025 at 11:59pm.

Diversity & Inclusion
The LSA is committed to a diverse, accessible, and inclusive workplace, to enable us to reflect our community and to achieve better decisions and results for LSS participants. We welcome applications from people with disabilities, Aboriginal and Torres Strait Islander peoples, people from diverse cultural and linguistic backgrounds, young and mature age workers and LGBTIQA+ people.

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.