Performance Department Service Advisor

Service Advisor position available for an experienced individual who has a passion for customer service in the performance mechanical industry.

Medium sized family business with a strong focus on reputation and customer service

Rewarding work with opportunities to advance your skillset

Freedom to manage a knowledgeable team with the ability to advance through the company.

About Us:

United Fuel Injection and Turbo Charger Sales & Service have been an industry leading workshop for over 45 years. As our name suggests we specialise in diesel fuel injection and turbo chargers, encompassing our light automotive, heavy diesel, turbocharger and performance departments. We pride ourselves on our customer service and our drive to ensure we maintain long lasting relationships with customers.

Our workshop is unique in that we are one of the only workshops in the state who exclusively specializes in diesel fuel injection across all makes and models of light automotive vehicles. We pride ourselves in our ability to help the customer when others are unable to. Our specialist diagnostic reputation is something we strive to uphold.

About the role:

We are looking for an experienced service advisor to join our Performance team. We are looking for someone with relevant experience as a service advisor, someone that enjoys speaking with customers and understands the issues and terminology that is associated with vehicles being repaired in the workshop. The workshop has approximately 3-5 staff members on the floor, including apprentices and mechanics. The office consists of 2 service advisors.

The goal of this position is to be the customers point of contact for booking vehicles in for upgrades, repair and diagnosis. Along with this comes the sales of our performance pumps, injectors, turbos and fans. The ideal candidate will be mechanically minded, organised, good with customer service, while also possessing the skills necessary to confidently call a customer and talk through an issue when needed.

Please note - this is not a purely desk based role. It is a mixture of walking through the building, sitting at your desk processing orders, packaging items to be sent in the workshop. Our Performance team works as exactly that - a team.

Day to day tasks include:

Answering calls and emails from customers

Creating job cards for vehicles that have been dropped off

Booking in customers for diagnosis and or repair

Liaising with mechanics and workshop foreman about jobs being done

Calling customers to obtain more information or talk through an issue that has been found

Ordering parts when necessary

Sales for injectors, pumps, turbos and various supporting parts

Data entry (entering purchased parts into the system)

Picking and packaging up orders to be sent out

Assisting the workshop team in assembling products when the paperwork is up to date

About you:

You will probably describe yourself as someone who thrives under pressure and loves a challenge. You are proactive in your approach and prefer to focus on the “big picture” rather than minor details. While you are very decisive in your decision making, you can easily adapt and change your approach when the situation changes. You enjoy problem solving and work well when you are able to be in control of the situation. You enjoy working at a fast pace, preferring to make those tough decisions resulting in the job being done in a timely manner, rather than pondering and letting it drag out. You are direct and to the point, preferring to focus on the task at hand.

What can we provide:

We offer a stable long-term position with the ability to move up throughout the company. We are a member of multiple motoring associations, all of which provide regular training nights / courses. We highly encourage our staff to take interest in these courses and training seminars, bettering your knowledge, and helping you learn new skills is something we are very passionate about.

We will provide on the job training to help with the transition to new the role and our computer system. Our performance team have over 45 years combined industry knowledge and will guide the right candidate to succeed.

Everyday in our workshop is different, this provides a diverse range of skills to learn keeping the job interesting and engaging.

What you must have to apply for this role:

Mechanical knowledge is mandatory.

Current drivers license (C class minimum, manual essential).

Good computer skills (Microsoft Outlook as a minimum).

Good understanding of mechanical principals.

High drive to learn and master new skills.

Stable transport to and from work, punctuality is essential.

Ability to speak to customers.

Good time management skills.

If this sounds like the job you would be interested in, we would love to get you through for an interview.

Please email through your resume and cover letter telling us a little about yourself and why you would be suited for this role.