Want to empower older adults to live independently in their own homes and make a real difference to their lives?

We have an exciting opportunity at our Dovida Perth North East office (Welshpool) for an Office Administrator who is energetic, personable, and hard-working to join our dynamic team. The role will be diverse, involve all elements of administration, and will enable you to work autonomously while contributing to the success of the greater team.

About this role:

Manage incoming enquiries in a knowledgeable manner and schedule care consultations or interviews.

Assist with the management of Approved Service Providers (ASPs)

Assist with the hiring and onboarding process of new employees.

Assist with billing processing, including purchase orders, client invoices and Caregiver payroll.

Communicate and manage any concerns through the appropriate channels.

Be an effective member of the office team to ensure Caregiver and client needs are fully supported at all times.

Ideally, we would like you to:

Have experience in a customer service role with administration responsibilities.

Be able to manage a high volume of telephone interactions and multitask.

Be extremely organized and adaptable with a strong attention to detail.

Have strong communication skills.

Have highly effective interpersonal skills and the ability to build rapport with people from all walks of life.

Have strong administration skills which include accurate data entry and experience in MS Office suite.

What we offer:

A rewarding career where you can make a positive difference in the lives of seniors and their families.

A welcome and supportive working environment.

Employee Assistance Program (EAP): Support whenever and wherever you need it.

Birthday leave - take a day off to celebrate you!

Comprehensive orientation and training program.

A company that recognises and appreciates the value of the work that you do.

Opportunity to work for a company that is locally owned and operated but also part of a national and global network.