Our participants, Our people, Our purpose

Currently, there are around 5.5 million Australians with a disability. The National Disability Insurance Agency (NDIA) implements the National Disability Insurance Scheme (NDIS), which is one of the biggest social reforms in the country since Medicare. As an Agency, we support more than 717,000 participants with a significant and permanent disability, and the families and carers of those living with disability. For many Australians, this will be the first time they receive the disability support they need. The NDIA is designed to enhance the quality of life and increase economic and social participation for people with disability and will mean a peace of mind for every Australian.

A new role awaits

The National Disability Insurance Agency’s Service Design Delivery Branch is responsible for identifying opportunities to improve internal service delivery processes and systems to provide better experiences for participants. The branch aims to improve the participant experience by identifying process improvements, then designing and delivering solutions to make improvements.

The branch works with Subject Matter Experts (SMEs) to create and implement solutions that simplify processes, improve timelines and the quality of outcomes for participants. The branch designs the elements that deliver the strategic vision of the NDIS Pathway. It works to improve the consistency and equity of NDIA decisions and ensures the Scheme is aligned with insurance principles for future sustainability.

The team are seeking a skilled Business Analyst, to assist in delivering improvements to our participant experience across a range of platforms.

Where you can add value

The APS6 Business Analyst will be an independent self-starter with the ability to adapt to a continuously changing environment and collaborate with internal and external stakeholders to achieve business outcomes. They will be proficient in problem solving, exercising sound decision-making and are comfortable identifying gaps and areas for improvement.

Not one day is the same and your roles and responsibilities will include:

• Developing business functional requirements and resources, consistent with contractual, legislative and policy environments.
• Translating business metrics to inform internal stakeholder requirements including efficiency, improvement and performance outcomes to optimise participant experience
• Designing and delivering workshops, communication and consultation resources that support complex systems and business information gathering and sharing
• Establishing and implementing governance and compliance processes, dashboards and management systems to track branch and divisional performance against plans and targets.
• Evaluating effectiveness of proposed solutions and design.
• Supporting transition of business requirements over to build teams for development.

Enough about us, let’s talk about you

Successful applicants will have previous experience in Data Management or similar roles and are comfortable using reporting tools such as SAS VA or Power BI to inform decision making. The ability to analyse and interpret system workflows and outputs will be strongly desired, as is experience using SAP or Salesforce. A can-do attitude along with excellent verbal and written communication skills will be well regarded. Business analyst qualifications and/or prior experience in large organisations or within the State or Federal Government will also be desired.

The right candidate will value social inclusion and diversity and have a passion about the NDIA’s purpose and be familiar with APS Values, Code of Conduct and Employment Principles.

Your NDIA Experience

We work as one team. We are accepting, diverse and driven. We take a shared approach to making progress. We welcome and support each other and encourage different ideas, insights and opinions. We empower and enable each other to be our best. We collaborate, connect and work together to create a workplace that makes us proud. And while we're based far and wide across the country, we make sure nobody feels they are out on their own.

• You will work for a socially inclusive and culturally diverse workplace, that is making a meaningful impact to the lives of more than 600,000 Australians.
• Access to higher superannuation and above market leave entitlements
• Competitive remuneration and working conditions that support a positive work life balance

While this role is ideally performed from Geelong - VIC, Richmond - VIC and Surry Hills - NSW, flexible working arrangements may be considered. We intend to fill this role in an ongoing capacity, however non-ongoing roles up to 12 months with the possibility of extension up to 2 years may be offered.

Successful candidates will be required to undergo a pre-employment National Police History check, Worker Screening check and/or Working with Children Check (where required) and provide evidence of Australian Citizenship.

Applications for this role close 11:30pm on the 24 July 2025 AEST.

If you have any questions, please contact Michelle Tida Phommasone on or email [email protected]

With the exception of personal details, applications can NOT be edited or updated once submitted for consideration. Please make sure you are completely satisfied with your entire application before submitting.

NDIA is committed to supporting an inclusive and diverse workforce and welcomes and encourages applications from People with Disability (PwD), First Nations peoples, LGBTIQA+ people, people from Culturally and Linguistically Diverse backgrounds, Mature age workers, as well as young workers and supporting an inter-generational workforce and supporting gender equity and families. NDIA will provide reasonable adjustments for candidates to participate equitably in the recruitment process and discuss workplace adjustments to fulfil the inherent requirements of the role. If you require an adjustment to be made during the recruitment process (including alternate formats of the application form) or have an enquiry about the support provided, please contact DFP Recruitment on 1300 138 337 [email protected].

RecruitAbility applies to this position: The RecruitAbility scheme supports people with disability applying for jobs in the Australian Public Service (APS) by giving you a better opportunity to put forward your skills and experience during the selection process.

There are certain roles within the National Disability Insurance Agency that may require mandatory vaccination, subject to government order or directive. Evidence may be required prior to commencement.