ABOUT STRONG

We are STRONG – A Pilates-inspired, cardio-infused, and designed for a full-body workout that is low-impact and high-intensity. Our diverse classes, including ROW, RIDE, and REFORM, are designed to help clients maximise their performance and achieve their fitness goals.

THE ROLE

The Studio Manager will oversee all aspects of studio operations, ensuring an exceptional experience for members and guests. This role requires a dynamic leader with a passion for fitness, strong organisational skills, and the ability to foster a vibrant community culture. Additionally, the Studio Manager will lead up to 10 STRONG Pilates classes per week.

RESPONSIBILITIES

Community Engagement

Serve as the primary representative of the studio, embodying the brand's values and ethos.

Greet and acknowledge all clients by name, fostering a welcoming atmosphere.

Maintain an enthusiastic and supportive attitude toward all members.

Ensure accuracy and currency of member profiles.

Cultivate and enhance the community culture inherent to STRONG.

Support the promotion and sale of memberships, merchandise, and additional services.

Studio Operations

Ensure the studio environment is consistently clean, safe, and inviting.

Oversee studio maintenance between classes to uphold high standards.

Lead by example, instilling a sense of pride and responsibility in the instructor team.

Administrative and Management Duties

Oversee all daily operations of the studio.

Roster all staff in accordance with class schedules

Manage client interactions and follow up on inquiries received in person, via phone, or email.

Administer the studio's social media presence, including the Instagram and Facebook accounts.

Report directly to Owners weekly data KPI's

Develop and implement strategies to drive membership sales and conversions.

Proactively engage in marketing initiatives, training programs, and staff development efforts.

Utilize Hapana software for class scheduling, member check-ins, sales processing, payment reporting, and new client onboarding.

Lead, inspire, and develop a team of fitness professionals to deliver top-tier classes and customer service.

Execute basic marketing tasks, including the distribution of monthly newsletters.

Address member inquiries, feedback, and complaints with professionalism and promptness.

STRONG Classes

Lead STRONG Pilates classes according to the set schedule

Provide personal attention during class, ensuring clear, precise, and easy-to-follow cueing

Ensure clients maintain proper form at all times and offer modifications as needed

Understand client injuries before class to provide appropriate adjustments

Create an energetic and motivating class environment

Manage class elements, including lighting, music, and pacing, while maintaining seamless instruction

Introduce all new clients to the Rowformer and Bikeformer before class

QUALIFICATIONS

2+ years management experience in the fitness industry is preferred but not essential for right candidate

6+ months of group fitness teaching experience

Proficiency in studio management software, such as Mindbody or similar platforms, is advantageous

Strong leadership qualities, excellent communication skills, and a passion for health and fitness

PREFERRED QUALIFICATIONS:

Certified Personal Trainer or Pilates certification from a recognized organization

Current First Aid certification obtained through in-person training is required

STRONG Academy certification (Provided by STRONG)

ESSENTIAL SKILLS

Strong problem-solving skills and the ability to deliver efficient solutions.

Excellent communication and leadership skills.

Highly organized with the ability to multitask under time constraints.

Effective time management and customer service abilities.

Strong troubleshooting skills and adaptability.

COMPETENCIES

Quality & Client Focus: Continuously seeks ways to improve processes and results while prioritizing client needs.

Managing Work: Balances multiple responsibilities effectively and makes sound decisions independently.

Maximizing Resources: Works collaboratively and efficiently, optimizing available tools and systems.

Learning & Adapting: Stays current with industry trends, continuously seeks improvement, and embraces new challenges.

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT

Frequent physical activities, including sitting, standing, walking, bending, kneeling, twisting, pushing, pulling, and reaching.

Repetitive movements and moderate noise exposure.

Frequent standing and walking on hard surfaces.

Ability to lift or carry up to 30kg.

Possible exposure to dust, household chemicals, and cleaning solutions

BENEFITS

Competitive Compensation and Commission Eligibility

Flexible Work Schedule

Free membership

Career Growth Opportunities Within The STRONG Team.

Supportive Leadership Team